User:Cac3tus/Books/ITIL

ITIL

 * Information Technology Infrastructure Library
 * IT service management
 * IT portfolio management
 * Financial management for IT services
 * Demand management
 * Business relationship management
 * Service catalog
 * Service-level agreement
 * Availability
 * Capacity management
 * Information security management system
 * Vendor
 * Serviceability (computer)
 * Computer security
 * ITIL security management
 * Release management
 * Knowledge management
 * Change management (ITSM)
 * Change request
 * Definitive Media Library
 * Event Management (ITIL)
 * Incident management (ITSM)
 * Point of contact
 * Call centre
 * Help desk
 * Software asset management
 * Application performance management
 * Problem management
 * Identity management
 * PDCA
 * Economic efficiency
 * Configuration management database
 * Goal setting
 * Microsoft Operations Framework
 * Corporate governance of information technology
 * ISO/IEC 20000
 * Business service management
 * Enterprise architecture
 * DevOps
 * Six Sigma
 * Agile software development