User:Cambo98/sandbox

Working with customers can be irritating and frustrating. However if you ask a client the right questions over the phone, you can solve the clients needs faster creating a better work environment. Things you need to know cover what the product is, what are your tools and resources, and even what are common problem scenarios. With these things in mind you can ask your client your probing questions.

There are alot of questions you can ask a client to help assist in finding a known issue. Start with an open ended question to find where the issue may start. Then follow through with asking close ended questions are the best way to pinpoint the issue at hand. Starting with "Does the device power on?" followed with "Is the device plugged in?" are excellent close ended questions that are simple and to the point. The point of these questions is to give the client the chance to give a simple answer that intern will flow through a chart of questions either ending with replacement or a solution to the issue.

Using this information in such like a call center environment can prove useful in saving company time and money. As long as you stay within company guidelines, these questions can both deescalate callers and their current issues.

A Pocket Guide to Probing Questions