User:Catherine Kulaya/sandbox

The Use of IT equipments are used in airports and its challenges. Airports a place where there are complex runways for aircraft land and take off and where there are usually buildings for passengers to wait in and for aircraft and equipment to be kept. Examples of airports includes Mwl. Nyerere international airport, KIA. Airports can be divided in types according to the size the airplanes landed on the airport also on the bigger the space or area of the airport plus the machines used in searching and milling the goods/luggage’s. The following are the impacts/potentials of Airports in using IT Interaction with Customers: This is whereby computer and its software can be used in communicating and interacting in specific knowing the cost, offers and things of the like which can benefit the customer or the company of airplane at large. Helped in bookings; this is mostly done with the customers and the airplane company in getting the right number of passengers who will travel within a certain day so as things for the journey to be prepared well and pilots be given time to prepare. For example most airlines give a month before preparing your journey. Help in the counting and searching of parcels and luggage: This is whereby computer is programmed in counting, searching the parcels without searching by force on ones property .airports mostly use sensors which sense what type of material is in the luggage and gives an alert if its metallic. In paying salaries to the workers: this is whereby the computer and other IT equipments are used in easy provision of salary without increasing since it works as programmed. In keeping documents and files of the airport: in an organization like airport documents should be kept for records of constitutions ,laws and by laws, principle of work and things of those. Also it stores records of the booked tickets ,dates. In security this is whereby airport there are large population since everyday people travel and some come back. By so doing the ICT equipments like cameras, fingerprint sensors are used for protection and securing people with their luggage/parcels. Operations and Business Intelligence: An airline, as big as this, and requiring decisions about each take-off and landing, each passenger's fare, ground operations, detecting fraud, security and customer relations, need for a IT based intelligent business model was indispensable. Also in business intelligence airports can provide job opportunities of air hostess, pilots, managers. In-flight Entertainment :This is whereby IT equipment helped the passengers to relax and not feeling bored on air during the journey since there will be radios, televisions, A.C in accommodation the passenger. In giving instructions or alert. This saves time and expenses in giving information to a single person. The ICT equipments helped mostly in giving information in speakers when the airplane is about to leave and where it heads to. Also in the airplane when there is a problem the pilot announces what passengers should do at once that secure them and give them more attention in the information/alert. In controlling departure and arrival of passengers: this is whereby there a electric doors which restrict and allow passengers. also when a passenger is late it locks itself and do not open that shows that ICT is applicable in making the passengers to be on time.

Challenges facing use of IT equipments in Airports. Poor funding of IT infrastructures: There also is a significant challenge in adequately planning and financing the use of ICT in development programs. With cyclical donor funding and pressure to minimize administrative and management costs, it is often difficult for organization to properly plan and resource financial and human investments in IT as a core capacity for development programs. Constant change of software and hardware: Nowadays since there is technological advancement software and hardware used change mostly and that increases cost and makes the document to been changed and transformed in every now and then moment. An erratic power supply airport mostly uses electricity because the machines should work for 24 hours without resting. And so since the power supply is fluctuating it may result to lost of documents and records. Insufficient bandwidth since mostly airports posts advertisements, give out information and provide Wi-Fi to its customers whenever there are in the airport. If the bandwidth is small all these operations an organization as airport cannot perform. Unethical IT professionals: this is whereby hackers and other unethical professionals infringe on the documents and destroy the record. Or they can use the professional they have in showing that the parcels contain nothing illegal and thus can cause insecure of materials and people around. Lack of knowledge this is whereby the IT equipments needs more skills if one considers the now technology. Most works and passengers are not well equipped internally to support and nurture the effective exploitation of IT to benefit development. They simply do not have the knowledge, expertise, or organizational capacity needed. The use of information technology is often seen as a thorny, problematic issue relating to back office systems. Furthermore, IT often has a questionable reputation as a result of previous unsuccessful or costly initiatives. In concluding one would like to advice the airport organization to use friendly software in the IT equipment they keep in the area since it will easier the passengers to well communicate and enjoy the journey in air. Also if possible the explanation and cautions information should be announced in motherly language of that place in easing for example in Tanzania they could use Swahili in order for all customers to understand and get one meaning on something instructed.

Reference http://www.airportpristina.com/service/ict http://www.teach-ict.com/gcse_new/organisations/airports/miniweb/index.htm https://www.ukessays.com/essays/tourism/the-use-of-ict-in-the-airline-industry-tourism-essay.php