User:Chloek1402/Service Desk Institute (SDI)

Service Desk Institute (SDI) The Service Desk Institute is the worldwide professional organisation for those working in the IT service and support industry. Resolving 60% or more of incidents, SDI is dedicated to setting the standards for the IT industry by delivering knowledge and skills to enhance the careers of IT service professionals.

SDI was first named The Help Desk User Group and was founded by Director and Chairman Howard Kendall in 1988. It wasn’t until 9th April 2008 that the company changed name to The Service Desk Institute and has a network of over 7,500 global members. Since 1988, SDI has delivered a wealth of help desk and IT support training, membership and event-based services.