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Amazon Flex is a delivery platform created and developed by Amazon. Drivers, called Delivery Partners by the company, are independent contractors who deliver orders on behalf of Amazon using a mobile app. Delivery Partners fulfill orders for Prime Now and Amazon's last-mile delivery service Amazon Logistics. The flex programme operates out of many of Amazon's worldwide delivery stations as well as designated Prime Now pickup locations.

Mobile app
The Amazon Flex app is not available through app stores and can only be downloaded through Amazon's website with a valid account. It is available for use on both iOS and Android mobile phones.

To meet the on-demand needs of Prime Now, Amazon further launched Amazon Flex, a platform for independent contractors to provide delivery services. Drivers for the program use a proprietary app to complete deliveries. The contractors do not wear Amazon branded apparel, and deliver using their personal vehicles.

Controversies
In October 2015, former Flex contractors sued Amazon as they were making under the minimum wage while working out of Amazon facilities and wearing a badge identifying that they were with Amazon. In October 2016, another group of Amazon Flex contractors sued the company, stating that they should be classified as employees due to factors such as mandatory training sessions and having to follow a route decided by Amazon.