User:Constance52/sandbox

The Serco Institute is a global think tank that produces research focusing on how to improve public services and public service delivery. It was established in 2002, before going dormant in 2012. It was re-launched in late 2018 to focus on how governments can best develop the next generation of public service solutions for citizens.

Stated aims
The Serco Institute works to deliver research and innovation centred on the transformation of public services. More specifically, on its website the Institute states that it seeks to:


 * Improve the efficiency of the services governments deliver on behalf of taxpayers
 * Make current and future public service solutions more citizen-centric and outcome-focused
 * Engage with some of the biggest societal and economic trends affecting what governments will need to deliver to their citizens in the years to come

The Institute's research is global and it has undertaken projects in the UK, Australia, UAE and more.

Key reports
User Experience in Government Services: The Need for a Unique Approach (UAE). This July 2022 report said that a new approach is needed to better measure how citizens view government services.

French Voters’ Verdict: Prioritise Public Services (June 2022)

People Powered Public Services: Monitoring UK Opinion (September 2021)

Delivering Better Services for the Public: How competition and choice can improve public service delivery in the UK

Competitive Tension: The value of contestable public services in a post-pandemic world. This October 2021 report by the Institute with the Menzies Research Centre, found that public services can be improved by increasing competition in the public sector

Director
From 2003 to 2011 Gary Sturgess, an Australian academic and former public servant, was the Institute’s Executive Director. The Institute became dormant from 2012 before it was relaunched by Serco in December 2018, with Kate Steadman as the new Director.

Funding
The Serco Institute is funded by public services provider Serco but has an independent remit.