User:Cornelis A. Winkler Prins

Cornelis A. Winkler Prins, or simply Cor, is VP Product Management at the ITRP Institute. He specializes in translating ITIL theory into practical process definitions and ITSM tool specifications. His work had a major impact on the ITSM industry when in 1999 he developed the first comprehensive set of integrated ITIL-based ITSM processes, called the Alignability Process Model. It includes detailed work instructions for IT professionals. This set of process definitions and implementation practices is used by ITSM consultants in more than 20 countries.

His main interests have always been the financial aspects of IT service management and helping managers optimize service levels while continuously driving down service costs.

Feel free to contact Cor at cor.winklerprins@itrp.com