User:Cowil246/File complaint against pharmacy

January 14, 2016 Express Scripts Mail Order Pharmacy Appeals

Connie (Constance) Wilson 9799 Russline Dr Loveland, OH DOB 02/24/1946 ID #095527319762

My cough medication was taken off my formulary. I have been on this for at least 5 years. I have a chronic cough and my PCP has sent me to numerous specialists for tests: ENT, Allergist, Gastroenterologist and Cardiologist. The test did not give reason for the cough so then went to Cleveland Clinic fo more testing. No know reason was found for the cough. I was put on the Hydrocodone-Chlorphen ER Suspension and this is the only thing that helps me control the cough. I wrote a letter to file an appeal and faxed it to Express Scripts, they are the PBM for our Insurance, and no response. I tried 4 days and was on hold for over 25 minutes and could not keep holding so hung up. Finally stayed on line again for 25 minutes and then got through and was told nothing was received. I had a confirmation but did not save (unfortunately). Now I have to start over and fax again and I am almost out of medication. This will be $150 a month. The Express Scripts is not easy to contact and not easy to communicate with. They need to have a better way to contact them!

Thank You,

Connie (Constance) Wilson