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Datacom is one of the largest Australasian-owned professional IT services companies, with locations in New Zealand, Australia, Malaysia and the Philippines. The private company positions itself as a regional partner of choice for the operation of data centers and the provision of IT services, application development and business process outsourcing. Datacom provides cloud technology vendors with level 2 and 3 global technical support from its multilingual centers in Kuala Lumpur and Manila. It also touts a flexible, open approach to business. Originally founded as Computer Bureau Ltd in Christchurch, NZ, in 1965, Datacom integrated nationally through holding company Datacom Group Ltd in 1971. It opened offices in Australia in 1992 and in Asia in 1994. Jonathan Ladd serves as Group CEO and J.W. Holdsworth is chairman of the board. The company generates over $750 million dollars in revenue.

1960s


Datacom’s start as Computer Bureau Ltd was the brainchild of two Christchurch accountants who aimed to offer shared outsourced computer services for local businesses needing information processing and management information systems. The company hired its first systems analysts and programmers in August 1965 and installed the first computer for a client in September of the following year. More offices opened in Wellington, Hamilton and Auckland between 1968 and 1970.

1970s and 1980s
Innovations took place throughout the 1970s and 1980s, with Datacom offering remote on line services through onsite terminals beginning in 1976. The dawn of the 1980s saw the creation of the company’s data communications network and a New Zealand-wide timesharing service. The company also offered software applications and payroll services to businesses around the country. A merger with computer services company CCL in 1989 saw Datacom’s services integrated with facilities management and payroll divisions.

1990s
In 1992, Datacom established a call center in Sydney, which led to a regional call center that provided diagnostic technical support services to clients and customers. The business also established partner programs and sales services with the channel and reseller community.

Datacom began bringing some of its facilities management and IT services into its Australian offices in the late 1990s, which led to the creation of the company’s first data center in Australia.

2000s
The 2000s saw Datacom spread its services to other locations in Australia. In 2004, it purchased the GlobalCenter, its second data center, and the following year, the company purchased NetOptions to establish a presence in Queensland. It expanded from this base in 2007 after acquiring IT services company Agire Pty Ltd, located in Townsville. Through start-up opportunities with local partners, Datacom moved into South Australia in 2006 and Western Australia in 2007. By the end of 2007, the company had acquired its third data center in Sydney through Hansen Professional Services. Its fourth data center came in 2011 in Western Australia.

Datacom commenced business in Asia in 1994, building contact centers in Malaysia in 1996 and the Philippines in 2008, at the same time establishing a presence in China. The contact centers offer multilingual technical support.

Products and services
Datacom delivers a range of professional IT services and products. The company tries to position itself as a provider of free-form outsourcing to keep with businesses’ constantly changing IT needs. Datacom says it offers open-book pricing and no-fault termination agreements in an effort to help organizations leverage the right resources.

Consulting services
Datacom can provide managed IT services from both the strategy and implementation side. Other offerings in this realm include disaster recovery planning, security services, business analysis and system architecture and design.

Cloud services
Datacom hosts cloud services in Australia from its Sydney, Brisbane, Melbourne and WA data centers and its three New Zealand data centers (Auckland, Wellington and Christchurch). The company offers cloud assessment, planning, transformation services and management services.

Managed services
Desktop deployment and support services, managed print services, facilities management, monitoring of infrastructure and technical services related to platforms, database, security and storage fall under Datacom’s manager services solutions.

Contact center solutions
Datacom operates call centers in Sydney, Melbourne and Kuala Lumpur. Services include post-sales support, lead generation, reporting and sales. Datacom is a COPC-certified organisation.

Other services
Application development is also a part of Datacom’s services, with more than 500 application development professionals specializing in systems such as Microsoft, Oracle and Ajax operating throughout Australia, New Zealand and Asia. Applications are delivered through Agile Development and Prince2Project Management methodologies.

Corporate social responsibility
Datacom's social responsibility efforts seek to incorporate ethical, social, environmental and economic areas. This includes following pertinent statutory and legislative requirements, incorporating best practices, making ongoing improvement efforts and using industry benchmarks to track progress. Datacom also supports various cultural and educational institutions, such as Macquarie University and the New Zealand Symphony Orchestra, and charities, such as The Red Cross and Foodbank, and encourages employee volunteerism.

Datacom follows the principles of the Corporate Social Responsibility (CSR) program, measured by the London Benchmarking Group (LBG). The FY2011 LBG Annual Benchmarking Report listed Datacom's charitable contributions at $403,819, a 10 percent increase from FY2010. Other CSR activities include over 3,600 hours in employee volunteer time, more than $190,000 in community investments and more than $189,000 in charitable donations.

Financial health
Revenue for Datacom increased by 8.7 per cent over 2011 for a total of $725 million, which came largely from the company’s IT management, software development and business process outsourcing services. Trading profit rose by 7.8 per cent to 45.4 million. Revenue growth came mainly from New Zealand, whose total revenue rose 17 per cent. By the end of the first quarter of March 2011, the company was on track for a 14-percent compound annual growth rate in revenue over 10 years.

Awards
Datacom has received a range of industry awards, including selection include:


 * Longhaus best local performer in IaaS cloud services 2012
 * Longhaus No. 3 must trusted IaaS cloud service provider in Australia 2012
 * Microsoft NZ Partner Awards - Solutions Architect of the Year 2010
 * Trend Micro Rising Star Award 2010
 * VMware Service Provider Partner of the Year APAC 2010
 * NZ Computerworld Excellence Awards - Use of ICT in Government 2010
 * BRW Client Choice Awards 2009 & 2010
 * ARN Green IT Award 2007, 2008 & 2009
 * Microsoft Partner of the Year 2006
 * COPC Certification
 * ISO 20000, 9001, 14001 and 27001 Accredited