User:Deenqueen/sandbox

VERBAL COMMUNICATION IN BUSINESS

Verbal communication means a process of communicating with words. The interesting fact is that one-fourth of the time spent in communicating is spent in speaking. It involves using speech to exchange information with others. Communication is successful only when the speaker and the listener understand each other. The important components of verbal communication are voice sound Verbal communication can be either oral or written. When the intended message is spoken, it is called oral communication. When the intended message is written using any language, it is called written communication.

IMPORTANCE OF VERBAL COMMUNICATION IN BUSINESS

All the important actions in a business like making a change improving the product marketing, reorganizing a team involve verbal communication. It builds a relationship that in turn improves the performance of the organization. If the verbal communication is not effective relationship break and in turn it affects the organization.

CONVERSATIONAL CAPABILITIES NEEDED IN BUSINESS

1.	LISTENING – paying close attention to what others are speaking.

2.	RELATIONSHIP – building a close relationship with the speaker to avoid conflicts in future due to misunderstanding.

3.	SELF-AWARENESS – knowing how one’s behaviors have an impact on the others.

4.	MENTAL-MODELLING – being aware of the impact of others’ behaviors on oneself.

5.	BALANCING – Creating constructive, open and creative environment of communicating. It also means stating one’s view and also listening to the other’s view.

6.	VOLUME & INTONATION – To get the attention of the listener one must raise or lower one’s voice as needed. The skill of using appropriate volume and force needs to be practiced.

COMMUNICATION IN MEETINGS

Either one-one or groups meetings always play major role in business. Individuals behave differently in groups than they are alone. Active listening, respecting and acknowledging the views of others along with making one’s contribution makes one successful in business meetings.