User:Dekraan/sandbox

TOPdesk is a service management software company headquartered in Delft, the Netherlands. Founded in 1993, TOPdesk has over 600 employees working across more than 10 countries. The company focuses mainly on mid-sized companies and non-profit organizations such as healthcare, higher education and government institutions. While initially an ITSM solution, the company extended its software with shared service capabilities and Enterprise Service Management.

History
TOPdesk was founded by Frank Droogsma and Wolter Smit. Droogsma and Smit started developing the application TOPdesk in 1993, in an attic in Delft, the Netherlands, while working as developers at OGD IT services. In 1997, TOPdesk became a separate company and moved into a larger office.

In 2004, the company opened its first branch abroad in Kaiserslautern, Germany. Over the years, the company has opened offices in London, UK (2005), Antwerp, Belgium (2007), Budapest, Hungary (2009), Sao Paulo, Brazil (2013), Orlando, US (2015), Richmond Hill, Canada (2015) , Manchester, UK (2015), Oslo, Norway (2017) and Charleroi. In 2012, TOPdesk opened a branch in Ballerup, Denmark after acquiring the company Aventor. It was the first time TOPdesk acquired an existing company and competitor.

In 2017, TOPdesk opened an office in Tilburg, the Netherlands. This is the second office in the Netherlands, focusing only on developing the software. In 2015, the company won third prize for best employer in the Netherlands.

Business model
TOPdesk is a service management provider. Their goal is to help others improve their services with software that is easy to use. The company’s core business revolves around management of calls, assets, changes, workflows and reservations in the organizational infrastructure. The product is used to support several supporting department throughout organizations, such as IT, Facilities and HR departments, and external support at Managed Service Providers.

The product is available as SaaS (software as a service) and on-premises and SaaS. In 2016, the company moved from perpetual licensing to a subscription-based model. In 2015, TOPdesk became available as a virtual machine via Microsoft Azure Marketplace.

Software
TOPdesk developes ITIL-based software. There have been several versions throughout the years.


 * TOPdesk 1 ran on an MS-DOS interface and was written in Clipper, a 16-bit programming language. This first version had two modules and no menus.
 * TOPdesk 2 was launched in 1995 and introduced a graphical user interface. The software was delivered on floppy disks.
 * TOPdesk 3 was launched in 1999 and introduced a web interface and self-service feature. This version was available on one disc.
 * TOPdesk 4 was released in 2005, and was entirely written in Java. It was the first fully web-based version of TOPdesk. As a local installation was no longer needed, this development marked a step forward in terms of user-friendliness. The new version also made it possible to offer the software as a service.
 * TOPdesk 5 marked the introduction of six-monthly releases of the software.
 * From 2016, TOPdesk moved from periodical version releases to continuous delivery via SaaS.

Events
The company has hosted a number of service management events throughout the years. In 2000, TOPdesk organized the first TOPdesk Symposium for its customers. From 2014, TOPdesk organizes the annual event SEE (Service Excellence Experience).

External link

 * Official website