User:Delwyn01

Name: Delwyn Thomas Nationality: Sierra Leonean Date of Birth: 27/04/1971 Address: 4 Holywell Close St Annes Park, Bristol, BS4 4HY Telephone: 0117 9086026 Email: Delwyn_t@hotmail.com Website: Marital Status: Married

January 1999 - Present Analyst - Professional Services Infor (formerly Geac Computer Solutions Ltd) 19 WestPoint Row, Bristol, BS32 4QG Key Responsibilities: 	Plus installation and upgrades 	Informix installation and upgrades 	Vubis installation and upgrades 	Cache installation and upgrades 	Geoweb (Online Catalogue) installation and upgrades 	Sun Solaris security and recommended patches 2.6, 7, 8 and 9 	1st and 2nd line product support 	3rd party product (QAS, I-tiva, Netloan, Envisionware, Intellident) installation and support 	Provide onsite product system administration training - Plus, Vubis and Geoweb 	Provide onsite product user training - Plus, Vubis and Geoweb 	Provide pre and post sales support to the sales department 	Product testing and evaluation

September 1997 - December 1998 Helpdesk Advisor - Technology Service Desk Lloyds-TSB Cannons House, Bristol, BS99 7LB Key Responsibilities: 	Provide 1st line support to 800+ TSB branch networks and business banking centers operating primarily under Windows NT 4.0 and CTOS operating systemsP 	Support branch and remote ATMs using BASE24 remote support to monitor, and OISS to diagnose and send commands to the ATMsvi 	Log and update calls on INFOMAN the call logging systeme 	Liaise with suppliers and maintainers such as Unisys, British Telecom and Siemens Nixdoff line 	Maintain and update TSB Online bulletin board