User:Dimaggio56/Marc Mancini

Marc Mancini is one of the travel industry's best-known speakers, educators and consultants. He holds a B.A. from Providence College and an M.A., M.S. and Ph.D. from the University of Southern California where his classmates at the university's prestigious film school included George Lucas, John Carpenter, Ron Howard and Robert Zemeckis. He has authored 12 books, 24 videos, three CD-ROMs, four Web sites and over 200 articles. It's estimated that more than 300,000 travel professionals worldwide have benefited from the more than 100 training programs that he has designed or delivered. Dr. Mancini and his firm's associates are the creative force behind two of the most highly praised certification programs in travel: CLIA and Marriott. His client list includes some of the most prestigious companies in the travel industry including Norwegian Cruise Line, Seabourn, AAA, Holland America Line, Trafalgar, American Express, Pleasant Holidays, Lufthansa and Silversea. Currently a Professor of Travel at West Los Angeles College, Dr. Mancini has appeared on CNN, Showtime and Good Morning America, and was named National Educator of the Year by the International Society of Travel and Tourism Educators.

Books By Marc Mancini
- Connecting With Customers: How to Sell, Service and Market the Travel Product (Prentice Hall 2002)

- Access: An Introduction to Travel and Tourism (Delmar 2005)

- Time Management (McGraw-Hill 2003)

- Selling Destinations: Geography for the Travel Professional, 4th Edition (Delmar 2003)

- Conducting Tours: A Practical Guide, 3rd Edition (Delmar 2000)

- Cruising: A Guide to the Cruise Line Industry, 2nd Edition (Delmar 2003)