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EVAC / REPAT 4.	How to deal with Medical evacuation & repatriation cases / calls

The IGA Medical Assistance Assessor who picks up the case / call is the owner of the specific case during their shift

The IGA Medical Assistance Assessor obtains all the relevant information pertaining to the case during the 1st call as per the Member Transportation /Medical evacuation & repatriation procedures. The IGA Medical Assistance Assessor discusses the case with the IGA Medical Team and the Shift Manager within 15 minutes from receiving the notification. If the IGA Medical Team confirms that the medical evacuation is necessary, the case is then referred to the First Assistance doctor following the referral protocols within 15 minutes whilst FA gets notified of the case as standby. If the First Assistance doctor agrees with the medical evacuation being necessary, the case is then passed back to the IGA Medical Assistance Assessor who then within 15 minutes advises First Assistance to start dealing with the evacuation. The IGA Medical Assistance Assessor manages the case as per the standard Case Management procedures (please refer to the Case Management Module).