User:Dogg223405

Overview I am an experienced Incident Manager, with background as Software Engineer.

Technical Skills

•	Services: IT IL v3, Six Sigma (Green Belt) •	Extended knowledge regarding SLA, OLA, WI, WoW, OPI •	Extended knowledge regarding eTOM, MSTOP, ITIL frameworks •	Programming: Java, C++ / C#, .NET, SHELL SCRIPTING •	WebDesign : Php, Javascript, Photoshop CS 2, Css •	Networking : General knowledge, router knowledge, CISCO CCNA 1,2 •	Data Base: Sql, Oracle (Reports, Forms) •	Operating Systems: Win, Unix (Mandriva, Fedora ,Solaris) •	Object Modeling: UML, OMT, SSADM •	Environment: Eclipse, NetBeans, Rational Rose, Visual Studio 2005 Personal Quota All incidents can be restored using a WA (most of the times a restart), but that is not a permanent solution.