User:Dpoland0726/sandbox

JMC Helpdesk
This is a wiki for Help Desk service tech's and customers to obtain information to help troubleshoot issues causing the customer concern or keeping the machine from operating properly. This page will serve as a guideline for troubleshooting machines regardless if it is mechanical, electrical or software related issues

Information Request
General information is often requested even when a customer is not in a "machine down" situation. This section will list some items that are typically asked about during these information requests.


 * Information Request
 * Manuals, Prints, part#
 * Machine manuals, electrical prints, and part numbers can be obtained from the Service Dept. via email or phone.
 * Technical
 * General questions
 * Fixing windows colors when upgrading from Win7 to Win10
 * First cut issues during fabrication
 * Spray mist adjustment
 * Timer settings screen
 * Delta temperature controller
 * Fabright software documentation

IT

 * PC Issues
 * Installers
 * Registry
 * File retrieval process
 * *Building a Windows 10 VB     Installer

Machine Functionality

 * Fabrication issues
 * Formula changes
 * Logic changes

Troubleshooting

 * Mechanical
 * Axis Motion
 * Ball Screw
 * Linear Actuator
 * Servo
 * Pneumatics
 * Cylinder
 * Hydraulics
 * Hydro/Pneumatics
 * Dual Tank
 * Contained
 * Pneumatics
 * Clamping
 * Valve Stack
 * Wiring
 * Valve
 * Bearing Rails
 * Tooling
 * Punches
 * Drills
 * Alignment
 * Saws
 * Plough
 * Fixturing
 * Level/Alignment
 * Pushers
 * Pusher Belt Measurement
 * Pusher Calibration Procedure
 * Photo Eye Adjustment

Electrical


 * Wiring
 * Components
 * Controls
 * PLC
 * Controller
 * Comms
 * Cables
 * VFD
 * Parameters
 * Wiring
 * Controls
 * Power
 * Safety
 * AB Safety PLC
 * Escalate to Programming
 * Light Curtain/Safety      Mats/Zone Scanners
 * E-stop Circuit
 * Keyence
 * Interlocks
 * Software
 * Escalate to controls
 * Servo
 * Motor
 * Cables
 * Power
 * Encoder
 * Drives
 * Parameters
 * Comms


 * Software/Programming
 * HMI
 * VB
 * Software
 * Installer
 * Permissions
 * Registry
 * Errors
 * Range Errors
 * Pusher
 * Calibration
 * CNC
 * Bad Valves
 * Fab Errors
 * Sensors/Servos
 * Bugs
 * Escalate to Programming
 * Functionality
 * Escalate        to Programming
 * Dot.Net
 * Call       Josh/Hunter
 * PLC
 * TRIO
 * 206/206X
 * SERVICE AGREEMENT
 * Hardware
 * Analog/Serial         Port/Memory/Canbus
 * Software
 * MP2
 * Comms
 * Serial
 * Escalate to programming
 * 464
 * 4N/6N
 * Hardware
 * Ethernet/Comms         Port/Memory/Canbus
 * Software
 * MP4
 * Comms
 * Ethernet/switch/PC
 * Escalate to programming
 * AB
 * Escalate       to programming