User:Dsri786

Hi All,

My name is Deepak Srivastava.I hail from holy city of Allahabad in India. I completed my engineering degree in Electronics and Communication Engineering from United College of Engineering and Research in year 2010. In July-2010, I joined Headstrong as Associate Software Engineer in Noida. Headstrong, now Genpact-Headstrong Capital Markets, was a market leader in Finance domain and had top 10 investment banks as its clients.Being a service provider company, a large part of revenue came from consulting and outsourcing.There were three streams of work force in consulting vertical-1)Application Development & Maintenance, 2) QA(Testing),3) Production Support.I was aligned with Production Support. I never thought that one day Production Support would become my passion.The challenge you face while working in a live environment of a software program gives you a feeling that each moment of life is precious and you need to perform to the fullest in order to keep the system alive ,quite similar to real life.If you understand your system/software in detail then only you can help it survive in midst of uncertainty and chaos.As a production support engineer, I have always felt that the more you try to learn about your system ,less are the chances of facing unexpected behavior.You can plan things with more confidence and certainty.Basically ,somehow I have got synch with life and Production Support and I want to make both of them better. Better in terms of achieving their ultimate goal-keep the system up and running until its time to decommission it.I have decided to contribute my experience and my thoughts about Production Support with the help of Wikipedia.

Thanks DS