User:Dvavasour/Systems

Introduction
We need to consider BT's systems at three layers:
 * Services (that is information sources)
 * Gatekeeper systems (that is, systems which allow users to get to the services)
 * Client side

Client Side
The following are the ways of accessing BT systems the all need a BT Build laptop
 * Directly connected to BT Network
 * idesk (Citrix client) this comes with 6-digit and 8-digit fobs
 * thinapps (Citrix client)
 * VPN - as if directly connected, but remotely.

Direct connection to the BT Network
As the name implies, you are physically in a BT location connected to the internal network

idesk
idesk is a Citrix client session. In its 6-digit fob version it gives access to a fixed desktop, while the 8-digit fob version gives wider access. However, only applications placed on the desktop are available

thinapps
thinapps is another Citrix client session, giving freer access.

VPN
VPN access gives access as if connected to the BT network. BT are not prepared to grant VPN access to anyone other than BT staff.

Gatekeeper Systems

 * egatekeeper
 * Control-M

Services

 * Facts
 * Supportal
 * Bridge Support Directory
 * Live Link
 * SALSA
 * PI (Primary Integration)
 * Clarify