User:EchoMagenta/sandbox/Echo Dispatch Software

Echo is a private hire and taxi dispatch software developed by Magenta Technology. It is a retail software consisting of:
 * Desktop application;
 * Booking and driver mobile apps on iOS and Android;
 * Booking and driver web portals;
 * Reporting portal based on Microsoft SQL Server Reporting Services.

Features
Key features of the product are:
 * Auto-allocation engine - is built as a multi-agent system, which provides real-time scheduling and selects the most appropriate driver based on the schedule. Echo has integration with OneTransport, Groundscope, Concierge and CityFleet.
 * Configurable pricing and charging - pricing and charging engine supports different pricing and charging models, based on distance, duration, extra services, etc.
 * Flight Checker - a functionality which is used to validate flight information for bookings with airport pickup. Echo Flight Checker uses Flight View services.
 * Integration with third-party booking platforms - Echo can operate as a stand-alone platform, as well as a part of the existing setup due to the integration with third party software and systems.

Desktop Application
Desktop application is a working space of a telephonist and a controller of the transportation company. The application provides a Telephonist Booking Screen — the tool with the help of which the telephonist can create or edit bookings. Echo supports specific screens designed for planning and dispatching jobs — planning screens. Echo also supports incoming call processing to create new bookings or to work with the existing ones depending on the phone number of the caller. Echo integrates with a telephony server Asterisk in 2 ways:
 * via TAPI 3 (Telephony Application Programming Interface);
 * via AMI (Asterisk Management Interface).

Driver Mobile Application and Web Portal, Booking Mobile Application and Web Portal
Apart from the desktop application, Echo also has: Drivers install iOS or Android driver's application on their PDA, where they can set shifts, accept or reject jobs, etc. They also stay in touch with the controllers and customers via this app. With the help of the driver web portal drivers can access information on their profiles, weekly earnings and completed jobs.
 * driver mobile application and driver web portal;
 * booking mobile application and booking web portal.

Customers can make a booking, access personal or business accounts, edit their profiles and bookings via the booking mobile app or the booking web portal.

Reporting Portal
Echo supports reports based on Microsoft SQL Server Reporting Services. The reporting system is integrated with the desktop application.