User:Elviopires

I'm very passionate about my work, I love what I do, Hospitality has been part of my life since I was born, all my family has been in this industry for decades. All my studies were based on acquiring knowledge for the hotel and catering business. From running a small pizzeria to a massive 600 seats restaurant, Managing a traditional British pub or an hotel, has never been a problem. I've also took a chefs course to make sure that I can cover all positions in a Hospitality unit. I have a fair amount of International experience as well, which includes opening 4 units in the expo2000 in Hanover, Germany. I'm very energetic, a leader since young age, very creative and a “hands on” manager, I love to interact with customers and staff. PERSONAL INFORMATION

	Status : Married 	No dependents 	Born : Funchal – Madeira Island - Portugal 	Age : 44 WORK EXPERIENCE

General Manager Forest Park Hotel June 2013 – Present Guernsey, United Kingdom Responsible to manage property operations on a day to day basis of the property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. 	From 2010 to date Managing Director "Le Cru wine bar & Spice restaurant" to Smugglers restaurant & Pub A business in bankruptcy, to a successful Restaurant & Cocktail Bar

	From 2012 to date Managing Director "Baloo's Bar" to Smugglers cocktail bar & Urban Lounge Recover a complete run down unit, to a successful disco bar & Cocktail Bar & lounge

2006 - 2009	Carlton Hotel	Guernsey General Manager/Director 	Difficult challenge, to recover from financial chaos 	Reorganize the back office, reservation system and Staff 	Implementation of control system and GPs supervision 	Recover the Wicked Wolf Pub 	Create and design 2 more restaurants, The Latino and the Godfather 	Managed to extend the car park and got authorisation for more 11 rooms 	 Search and organize various events and functions, Like Miss Guernsey, wedding fair, hypnotist night among many others 	2005 takings : £575K left on 2009 with 1.350M takings 2002 - 2006	Mise en Place	Lisbon Manager/Director

	Hotel Fonte Santa, Monfortinho, Portugal. (2004/5) Recovery from closure to renovation and sell. It was a massive task, as the hotel had lost the stars. The 42 bedroom unit is now a successful 4 star hotel

	Several new Food and Beverages outlets, Like Coffee shops, Restaurants & Self service units 	Recovered one of the biggest catering companies in the country 	Personal consulter for more than 20 catering and hospitality business

2003 	Author of the book ; “Elogio do Empregado de mesa” (complements of the waiter) 2000 - 2002	Arcos do Carmo	Lisbon Manager/Partner 	High standard quality restaurant 	220 seats in two floors, plus 80 in the terrace 	Great Fado restaurant, worked mainly with tourism AND 2000 - 2002	Casa das espetadas - Parque das Nações	Lisbon Partner/manager 	Restaurant with 300 seats 	 Disco for 600 people 	Coffee Shop with 100 seats in the terrace 2000 - 2000	Polar - Expo 2000 - Hanover	Germany General Manager and junior partner 	Typical Portuguese Restaurant for 130 people 	Typical Algarve Restaurant for 90 people 	Latin-American Disco Bar Restaurant that served more than 1000 people a day (Biggest success of the event) 	Mediterranean deli place for 60 people (served an average of 600 people a day) 	Managed and prepare 168 employees of several nationalities 	Past all tests to get the Diploma for life time that allows to open a Food and Beverage unit in any part of Germany 	Considered by the Bild news paper as an example for all entrepreneurs and organization of the Expo 2000. 	Organized important events like: 	Welcome Dinner party for the President of Portugal, Dr. Jorge Sampaio. 	Opening day party for the Venezuelan pavilion 	Welcome Dinner party for the President of Venezuela, Mr. Hugo Chavez. 	Election of Miss Expo. 	Catering for the United Emirates Pavilion

1999	Polar 	Lisbon Manager and partner of 5 Units 	60 Members of staff 	1 Grill for 60 people 	1 Bar Terrace with 55 seats 	1 coffee shop (no seats) 	1 burger bar - Take away 	Pizza Plaza for 80 people 1998 - 1998	Expo 98	Lisbon Manager and junior partner 	Designed the 3 units and the operation organization 	Responsible for 72 employees (employed and taught them) 	Manage to serve 5 times more people than expected 	Expo Record: “1 person served every 12 seconds !” 1995 - 1998	Madeirense	Lisbon Restaurant Manager 	An historical top class restaurant 	Traditional managers duties 	Able to improve the service bringing new ideas 	Improved sales 1992 - 1995	Colombo	Vila Moura - Algarve Restaurant Manager 	It was, then, One of the very few top class restaurants in Vila Moura 	250 seats 	Buying, employing, stock control. 	Fantastic challenge, being the right hand of one of the most demanding bosses that I ever met, but a great teacher. 	When I’ve started the restaurant had an annual revenue of £300.000 and left the business with a whooping £1.200.000. 	Was on this period of time that I managed to take my management course.

EDUCATION 	Between 1988 and 1992 I’ve was in Guernsey, to improve the English language, acquire work experience and building curriculum. I’ve worked among others in the Old government house Hotel, De Havelete Hotel and in the top class Le Nautique restaurant

	Between 1985 to 1988 while a student, I’ve worked in many different units, from Italian Restaurants, Seafood, Indian, Cocktail bares, night clubs, etc. Always with the idea to learn and acquire experience

	Secondary School 	Bar Course 	Chefs Course 	Hospitality Management 	Informatics : Word, Excel, Corel Draw and Internet 	Initialized “enology” 	Marketing for Hotel and Restaurant 	French (5 Years) 	German (1 Year) 	English (7 years) LANGUAGES 	Portuguese – Mother Language 	English – excellent 	French – Good 	Spanish - Very Good 	German - Fair