User:Emrearin/sandbox

Criticism on service quality
While presenting higher connection speeds and more service choices, the criticism on low service quality of TTNET increased accordingly in the last years. The number of complaints about TTNET's internet service is more than the total number of complaints on all of its competitors. The most common complaints are:


 * Not starting the service for paid subscriptions.
 * Lower connection speeds than what is promised. The company's most common answer to this issue is the low connection quality of telephone exchange centrals. In fact, Turk Telekom, the parent company of TTNET, owns all of the telephone exchange centrals in Turkey.
 * Frequent connection breaks. Some users report losing connection up to 25 times in 12 hours . One of the most common answers of TTNET customer care to this issue is possible modem failures. Yet, TTNET provides most of the said modems to its subscribers with its special offers.
 * Forcing connection speed caps with or without informing the subscribers.