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I. Preface II. PURPOSE OF THIS BOOK A. Process Improvement B. Media C. Marketing D. Information Sciences E. Information Technology F. Information Technology Consulting G. Information Management III. ORGANIZATION OF THIS BOOK A. Creative Commons B. Reliability of Wikipedia IV. How To Use This Book A. Life B. Memorial V. ACKNOWLEDGEMENTS A. People B. Organization C. Industry D. Government E. Friendship F. Family VI. ADDITIONAL INFORMATION AND READER FEEDBACK A. WikiProject Council B. Software Engineering Institute C. Humboldt University of Berlin D. Fairness and Accuracy in Reporting (FAIR) E. Magazine Publishers of America (MPA) - The Association of Magazine Media F. American Marketing Association (Dictionary) G. American Marketing Association (Glossary) VII. INTRODUCTION A. Initial B. Managed C. Defined D. Quantitatively Managed E. Optimizing VIII. PROCESS AREA COMPONENTS A. Maturity Levels B. Goals C. Common Features D. Key Practices IX. PROCESS INSTITUTIONALIZATION A. Colleges B. Universities C. Institutions X. RELATIONSHIP AMONG PROCESS AREAS A. Agile Support B. Constellation Commonality C. High Maturity Clarifications D. Translations E. Expanded Coverage F. Multi-Constellation Coverage XI. TYING IT ALL TO TOGETHER A. Georgetown Public Policy Review Journal (Georgetown Public Policy Institute) B. French General Review of Public Policies (RGPP) C. Public Policy and Administration (Peer-Reviewed Academic Journal) D. Journal of European Policy (Taylor Francis Online) E. The Economist (U.S. Magazine) F. U.S. News and World Report (U.S. Magazine) X. USING CIVILIZATION MODELS A. Appraisal B. Benchmarking C. Adoption D. Model E. Tailor F. Archival Appraisal XI. USER ADVISORY CASE STUDIES A. Capability Maturity Model B. Capability Maturity Model Integration C. Standard CMMI Appraisal Method for Process Improvement (SCAMPI) D. Plandora Project - Americana-Campinas XII. REFERENCES XIII. GLOSSARY