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Firmao CRM is a Polish CRM system with ERP functionalities. It is available in the cloud and operating using a web browser. In addition to the browser version, it is also available as a mobile application for Android and iOS.

History
The first version of the software launched on the Polish market in 2010.

In 2012, Firmao Polska sp. z o.o. entered a partnership with Vars sp. z o.o. in which Firmao CRM became the first Polish online CRM system integrated with a virtual call centre.

In 2013, the system was adapted for the English and German markets. A year later, the software was presented at Cebit in Hannover.

In 2022, Firmao Polska started cooperation with Buta Group through which Firmao software became available on the Turkish and Azeri markets. In 2023, the system is used by more than 100,000 paid and free users.

Position on the market
According to Buzz Company's market research, in 2022, 7% of Polish B2B companies that use a CRM system to manage their work used Firmao CRM, ranking Firmao 5th among Cloud CRM systems (1st among Cloud CRM systems produced in Poland).

Product and functions
Firmao CRM operates on a SaaS model with subscription payments billed monthly or annually. The system is available in 12 languages: Polish, German, English, Spanish, French, Portuguese, Swedish, Turkish, Russian, Ukrainian, Arabic and Japanese.

The Firmao CRM platform includes features such as:


 * Customer management (CRM)
 * Enterprise resource planning (ERP)
 * Warehouse management (WMS)
 * Invoicing (cyclical)
 * Interface personalisation
 * Completion (production)
 * Reporting of invoices, orders, offers
 * Management of offers and orders
 * Sales process management
 * Task and project management (PMS)
 * Service and complaints management
 * Data import
 * Livechat and callback
 * Mobile application (Android, iOS)

Integrations
Firmao enables integrations with 1000+ platforms using APIs, including:


 * Google Calendar
 * PRESTA-Shop
 * Zoom
 * Google Meet
 * Gmail
 * Google Analytics
 * Zapier
 * WooCommerce
 * Baselinker