User:Gamuchirai Makedenge/sandbox

Contact Centre Association of Zimbabwe is a non-profit making body focused on uniting the Zimbabwe call/ contact centre, customer service industry, professionals.

CCAZ was founded in 2010 to cater for contact centre, customer service professionals and companies.

http://www.herald.co.zw/zim-launches-national-call-centre-association/

Upon its formation, the Mr Owen Vere was the President of the Association till 2017 where the board election saw Mr. Jeff Phiri, Managing Director DHL Zimbabwe being elected as President of the association. Apart from the Executive Committee making major decisions, the day to day running of the association is done by Mr Rinos Mautsa who is the founder and the executive secretary. Mr Rinos Mautsa is an entrepreneur and also sits on the Chartered Institute of Customer Management Board.

http://www.chronicle.co.zw/national-customer-service-week-launched/

www.bh24.co.zw/dhl-managing-director-new-ccaz-president

http://www.herald.co.zw/zim-entrepreneur-appointed-to-global-body/

CCAZ as an association works closely with the government especially the ministry of Information and Communication Technology in a bid to promote the development of contact centres in Zimbabwe in order to create more jobs for the nationals. The association also has a mutually beneficial business relationships with the ministry of Tourism and hospitality as they partner with CCAZ in the premier event, the Service Excellence Awards.

http://www.herald.co.zw/zim-launches-national-call-centre-association/

http://www.herald.co.zw/zol-wins-service-excellence-award/

CCAZ hosts the Service Excellence Awards annually for the past six years. We are passionate about service excellence hence the awards are given out to recognise, promote and reward organisations excelling in customer service across all sectors. The association has adapted the use of diverse methods which are mystery shopping, questionnaires, the National Customer Satisfaction Index report and online voting via survey monkey to come up with nominees for this prestigious event. A team of adjudicators finally sits down and comes up with the winning list. Chartered Institute of Customer Management the sister organisation hosts the same awards regionally since it is a global organisation.

http://www.financialgazette.co.zw/all-set-for-zimbabwes-service-excellence-awards/

http://bulawayo24.com/index-id-news-sc-press+release-byo-120517.html