User:Hengstarr/sandbox

Stimulus-response models The SOR model (stimulus→organism→response model) by describes the way that organisms, which includes both customers and employees, respond to environmental stimuli. In a service setting the environmental stimuli might include lighting, ambient temperature, background music, layout and interior-design. In essence, the model proposes that people's responses exhibit both emotional and behavioural responses to stimuli in the external environment.The model is also useful for managing approach and avoidance behaviors in a service setting.