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Definitions:

 Business Analysis  – Practice of simplifying work such that processes can be standardized and integrated enterprise wide via manual and/or automated approach. Analysts can use the following methodology to work through a analysis purpose:

PLLAASTIC Concept by AJ •	Plan •	Learn •	Lead •	Analyze •	Assert •	Systemize •	Tackle •	Intelligence •	Collaborate

Software -As - A - Service (SAAS) - Technology that provides consumers an opportunity to fulfill one or many needs over the web, while supporting the concept of anytime-anywhere availability, paperless, ease of use and ease of management.

Customer Relationship Management (CRM) - An integrated business approach of identifying, pursuing, adding, maintaining and managing customers.