User:Ianrommel.sancho

Ian Rommel Sancho (October 15, 1979) is a Filipino man who was addicted to the BPO Industry. He started put as a Customer Service Representative in Customer Contact Centre also known as C-Cubed now called HTMT. In 2007, he was hired as a Travel Specialist for Expedia Inc. - Expedia.com Customer Service for Aegis-Peoplesupport in Makati City and soon on his stay he became one of the Language and Product Specific Trainers.

Brief biography
Ian Rommel Sancho, was born to Angelica, and Vicente Sancho, in Region 5 (Bicol), Philippines and raised in Naga City, Camarines Sur, a suburb of Bicol province. Ian was raised as a Catholic but stopped the practice in his college years.

He was an average student in school, and he attended the Ateneo De Naga University, a Roman Catholic University, where he studied B.S. in Psychology. During his younger years, his parents separated and resulted to their financial shortage. He decided to work in the early age of 16 and never stopped working since then.

In his early 20's he moved to Metro Manila hoping to land a job. He applied in various private companies and was able to successfully get into his first BPO career. He handled both Technical Support and Customer Service as his primary assignments where he excelled. 6 months after which, he decided to join Client Logic (Now known as SiTel) and was assigned as a Universal Agent; he handled the Customer Service Post. He answered to customers billing concerns, and DSL service troubleshooting. He was moved to Baguio City to handle another campaign which has earned him the Senior Executive post. After 2 years Convergys hired him for another customer service post for Sprint Telecoms. There he was able to gain more knowledge about the American culture and the language.

In 2007, he was hired as a Travel Specialist for Expedia Inc. - Expedia.com Customer Service for Aegis-Peoplesupport in Makati City. He performed well enough to meet the metrics of the campaign. He had the best CSAT returns from his callers, he was efficient on his call and he made sure that he is always has quality calls. Besides that, he has not incurred any "pay-out" or "debit memos". Because of this he was handpicked to join the Expedia.com Training Team where he facilitated New Hire training classes and Operations Product Updates and roll-outs. In January 2010, he was one of the best Language and Product Specific Trainers in their campaign.

In the 2nd quarter of 2010, an unfortunate event had him comeback to his home city, Naga. After 7 years of being away and independence, he had to come home. His family needed him back; his mother is soon to retire, and his father suffering from a mild stroke - he had to take the chance to be with the family and rebuild what was left behind.

Ian is just one of the people who has been away from their families due to lack of opportunities in their own city. He is just one of the people who had worked while helped other people over the phone inquiring about telephone bills, updating satellite cable subscriptions, changing flight schedules and fighting over the airline penalty and availabilities, cancelling hotel reservations, or simply providing comments about the products that the BPO serves. Doing those, he had to miss their own holiday with the family, since people who work in BPO's are serving a merket which is located in a different country like the United States. With these jobs that some considered as careers, they are sometimes paid higher than the average office clerk or higher than the paycheck of a fastfood chain manager. They had to sacrifice a lot such as their own time with the family just to be able to help other people from across the globe.

Ian is currently in Naga City - he joined Sutherland Global Services and is now working for the 2nd largest bookstore in the United States. His job is good - his paycheck is suffering.