User:Icatchambers/sandbox

Ray A. Chambers, CGCM, MBA, has invested over thirty years managing and directing printing plants, copy centers, mail centers, and award-winning document management facilities in higher education and state and local government. He has worked with digital and traditional (offset) workflows, electronic design, and vendor relations; and he consults with leaders in higher education across the country. Chambers is co-founder of the Chambers Management Group, an extremely successful management-consulting firm for mailing and printing in-plants in the education space, and works with K-12 and higher education administrators to help them improve operational efficiency and reduce the costs of document systems by establishing centralized copier management programs.

Chambers served as Vice President and Chief Information Officer at Juniata College in Pennsylvania where he was responsible for strategic planning and deployment of campus technology resources. Before that, he served as Assistant Vice President for Information Technology at the University of Louisville, where he was responsible for Printing, Graphic Design, and Copy Center management as well as change management within the IT umbrella. Chambers previously held senior management positions in printing, document production, and the graphic arts for state and local governments and higher education in Texas and Iowa.

Chambers is a frequent speaker on topics related to document management, outsourcing, and customer satisfaction. He has presented numerous times at a variety of venues including ACAP, ACUP, Big 10 Printing Managers, CUPMAC, Educause, IPMA, On-Demand, NACAS, Xplor International, as well as a variety of local and regional conferences. He has served as chair of IPMA’s In-House Industry Advisory Council, Vice President of IPMA Region 6, President of ACUP, and was elected to the board of directors of the Midwest Region of Xplor International. He also designed and taught workshops in quality management, customer satisfaction, improving operational effectiveness, and team management. He was invited to co-facilitate a three-day workshop on document management for auxiliary services administrators by NACAS, and he assumed lead facilitation responsibilities for the Leadership Huntingdon County curriculum. He was a pioneer in the use of the Internet as a marketing tool and led web development initiatives at both IPMA and UofL. Units under his direction have received numerous quality and performance awards, and he was selected Manager of the Year in 1992 by IPMA.

Higher education memberships include the National Association for Campus Auxiliary Services (NACAS), Educause, the National Association of College and University Business Officers (NACUBO), the National Association of Campus Card Users (NACCU). He is also a member of Pi Lambda Theta national honor society.

Chambers has also been active in a broad range of community and professional organizations. As a community leader, he served as president of the Third Street Neighborhood Association, was a founding member of the Westview Home Owners Association and was elected to a term on Travis County Water Improvement District No. 14. He served on the Huntingdon County Chamber of Commerce Technology and Education Committees and the Leadership Huntingdon County Steering Committee. He presently Professionally he has been active in the International Publishing Management Association (IPMA), the Association of College and University Printers (ACUP), Xplor International, the Technology Council of Central Pennsylvania (TCCP), the Pittsburg Technology Council (PTC), the Association for Quality and Participation (AQP), the American Society for Quality Control (ASQC), the American Management Association (AMA), and Printing Industries of America (PIA).

Chambers earned his undergraduate and graduate degrees in business, and completed doctoral studies in Higher Education Administration at Pennsylvania State University. He also holds a certificate in Institutional Research from Penn State. His research interests include measuring the effectiveness of auxiliary services, and outsourcing and its impact on support services in higher education.