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Gulland Padfield is a management consultancy, based in London, with an exclusive focus on companies in the services sectors. They specialise in working with management teams in Financial Services, Business Services, and Professional Services.

Gulland Padfield has gained a reputation for it's unique 'Client Centric approach'. As part of this approach the firm has researched and developed the world's first 'Client Centric Index' which has been widely hailed as an innovative and important diagnostic in improving client focus and profitability.

Over the last 12 years the firm has worked with many of the world’s leading high-value service businesses in investment banking, wealth management, insurance, legal services and other professional services. This includes 4 of the Top 10 global banking groups, 22 of the Top 30 UK law firms, and 6 of the Top 10 global accountancy firms.

Business
Gulland Padfield's core belief is that companies that follow a client centric approach will benefit from higher than industry average margins.

They state that their typical approach involves three stages. They begin with a diagnostic phase to frame the issues. Secondly, they conduct in-depth analysis, most often of a client’s client base and markets, to provide detailed information to inform the next steps. Thirdly, they tailor their Client Centric initiatives and combine them with interim management and support to deliver changes successfully to clients.

The firm benefits from a team with years' of industry experience. Senior Partner James Edsberg is a guest lecturer at INSEAD, a frequent contributor on television and radio, and in 2011 and 2012 was a member of the judging committee for the Association of Management Consulting Firms' annual awards.

The firm is frequently invited to take part in business seminars and speeches, particularly on the importance of a client focus.

Client Centric Index
The firm's Client Centric Index is a unique diagnostic test designed to help service businesses to align themselves more closely with their clients and markets. The test is self-completed and enables analysis of the 6 drivers of Client Centric Profitability which allows firms to identify which aspects of their firm are in need of transformation.

The diagnostic is based on research conducted in a series of interviews in 2009, at the height of the global banking crisis. Analysts spoke to the C-suite and senior executives of leading Financial, Professional and Business Services firms, and asked how they formulated and executed strategy before and during the Banking Crisis. Their research concluded that many businesses had failed to put their clients at the heart of their business and this was commonly identified this as the cause of almost all subsequent failures. Executives identified ‘client focus’ as the key to recovery. This conclusion is now widely shared by regulators, political leaders and other business sectors.

The six elements which Gulland Padfield identifies as the ‘6 drivers of Client Centric Profitability’ are (1) their Strategy (2) Structure & Operations (3) Client Relationship Management (4) their Service and Product offerings (5) the Remuneration and Culture of their people, and (6) their Brand and Communications.

Headquarters
The firm’s head office is 41-42 Foley Street, London, W1W 7TS.