User:Jaeden Akins/Evaluate an Article

Which article are you evaluating?
Customer relationship management - Wikipedia

Why you have chosen this article to evaluate?
I chose to evaluate this article because my intended major of study at EWU is Business Management. I was interested in what articles Wikipedia may have on this topic because as I am evaluating the article, I may also learn something about management that I did not previously know. Upon first glance, this article looks well-rounded and of sufficient length for me to evaluate.

Evaluate the article
This article has a strong lead section, which clearly states the topic in bold and provides a brief overview of the topic. However, it does not describe the article's main sections. The content is well-rounded and relevant to the topic. It appears to be up-to-date, with sources and facts from the 2010s and 2020s, and I did not find content that does not belong in this article. The article is neutral and avoids bias, stating facts and findings from studies without including statements of personal opinion. It includes citations in every paragraph, some of which are citations for scholarly articles and professional studies, and others are from magazines and websites. While a couple of citations I looked at were not scholarly sources and may be considered less trustworthy, I think overall the article is well-supported and includes trustworthy sources to back its statements. The article is very well-written, and I did not observe any spelling or grammar mistakes. It is logically organized and has clear headings and subheadings that make it user-friendly. I think this article could benefit from having more images and media, as there is only one photograph. The talk page does not have much content, but a user has requested changes twice. These changes were not implemented because they did not have sources to back the edit. Overall, I think the article is a well-developed and well-organized article that effectively describes Customer-Relationship Management. Its strengths include strong organization, detail, and citations, but its weakness is that it lacks photographs and media that could make the article more appealing to readers by separating the large paragraphs of text.