User:Jagadeesh.motamarri/sandbox

It seems it was a busy weekend. 

There is only 1 Executive Suite attached to SPGCU available according to Valhalla for her travel dates, but it is selling through Saratoga and the SNA has yet to process. Shouldn’t one go through and other be denied due to lack of availability?

The member is Michelle Smith, 721394770. Her reservation numbers are 135345644 and 925358443. The property id is 1448. The dates of stay for both reservations are July 27 & 28, 2012.

From: spgchampion@starwoodhotels.com [mailto:spgchampion@starwoodhotels.com] Sent: Monday, July 23, 2012 1:53 PM To: Sanders, William Subject: Re: Michelle Smith: Plat Member with Suite Night Awards Still Pending (KMM45411587V69600L0KM)

Original Message Follows: Hello William,

I am a member of FlyerTalk and an SPG platinum member (SPG #: 721394770). I am hoping you could look into a Suite Night Award (SNA) issue for me.

I have an upcoming stay at the Westin Las Vegas hotel, checking in this Friday 7/27 for two nights. I actually have two rooms booked both with SNAs attached to them. My reservation numbers are: 135345644 and 925358443. Yesterday at the T-5 point, I received a “Stay tuned we are still working on the SNA” email, but when I go online and try to book a room at the Westin for 7/27 to 7/29 the one and two bedroom suites are still available for purchase.

I haven’t used any of my SNAs to date, but this stay is pretty important to me. Honestly I only really need one room with a suite upgrade. I would be happy with that and would likely cancel the second room. However, the reason I booked two rooms both with SNA upgrades was in the hopes that hotel might upgrade me to the two-bedroom suite. Would you help me look into the matter? I am very anxious to know if I have a suite ahead of arrival. My contact information is listed below. Thanks! Michelle SPG #: 721394770 Michelle Smith Project Manager Fentress Inc. p: 314.576.0049 c: 980.253.1369 f: 775.908.2296 michelle.smith@fentress.com - 0013210784B31e481e48138b08b10725a5a2698