User:Jamesofur/Abuse Response





Coordinators

 * If you need help with either submitting an Abuse Report or processing an Abuse Report, please ask on the talk page or message one of the editors listed below.


 * Netalarm
 * Bsmithme

Process

 * The processing of an Abuse Report case has three phases.


 * Alert: An attentive user notices a trend of vandalism from a given IP, runs a WHOIS, determines that the IP is registered to an ISP or organization that is likely to respond to an abuse report, and reports the IP here.


 * Under investigation: Once an alert is made, it is opened an investigator, who begins an investigation and compiles a report for use when contacting the organization responsible for the IP number.


 * In contact: Once a case has been investigated and a report prepared, the case is passed on to a contactor. The contactor then attempts to contact the provider or organization responsible for the IP address. The contactor explains the situation to the organization and points them to the prepared report. The contactor remains in contact with the organization, most likely by email, to answer any further questions or provide other requested information.

Once the contactor has made contact with the provider, the case remains open as long as contact continues. If the provider successfully resolves the complaint, then the contactor closes the case, with a summary of the result. If the provider is unwilling to cooperate, the contactor notes the case, and closes it with a summary.