User:Jaqi h/Evaluate an Article

Which article are you evaluating?
User Journey

Why you have chosen this article to evaluate?
(Briefly explain why you chose it, why it matters, and what your preliminary impression of it was.)

I am currently pursuing a masters in human computer interaction so I used the Article Finder to find articles related to User Experience. The User Journey article was ranked as a stub class with a 48 completeness score. Like many methods or concepts in an interdisciplinary field like UX, I wanted to see if different disciplines had contributed to the article (i.e, a designer vs engineer vs academic perspective). Even the title of 'user journey' comes with many names like 'customer journey' and has references to models of different disciplines.

My first impression before fully evaluating the article was that the writing seemed superfluous. I also noticed the banner at the top asking for the article to have additional citations for verifications. By looking at the citation list, there were mainly websites or blog posts rather than from other reliable sources.

Evaluate the article
(Compose a detailed evaluation of the article here, considering each of the key aspects listed above. Consider the guiding questions, and check out the examples of what a useful Wikipedia article evaluation looks like.)

Content:

- Within the Phases section, the origin of customer journey provides an example which does not warrant the amount of space it takes up to describe the phases. Without that example, that section doesn't sufficiently define the structure and parts of a user journey.

- Most of the references come from blog posts or homepages discussing journey maps. There is not enough academic-based or other sources that come from a second-party.

- While there is a section specifically for conceptual delimitation, there are many instances speaking on this topic outside the section especially in the lead section and phases section.

- The information within the Function section is pretty irrelevant, or at least does not fully capture it's function across disciplines.

- Because the topic itself comes from many disciplines, some viewpoints are overrepresented as noted in the Function section.

- The talk section speaks on how the article was 'hijacked', or at least there's a conflict between user journey and customer journey.

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