User:Jasoncrook

Professional Experience:

Government Employees Credit Center, Inc. (GECC); Wilmington, DE February 2011 – Present

Vice President of Operations 2/2011 – Present

- Responsible for executive level management of the operations and the day-to-day activities including managing portfolio profit & loss, forecasting/business growth strategy, Federal & State compliance adherence, and oversight of the Management and Staff in the Loan Operations and Customer Service

- Responsible for managing relationship with service partners for systemic infrastructure support, legal counsel, accounting, and marketing functions that benefit both risk mitigation and business/client growth

- Results: 2011 – 16% growth in Gross Revenue and 86% growth in Net Income; 2012 - 31% growth in Gross Revenue and 108% growth in Net Income with an 8% reduction in operating expenses from prior year while still maintaining credit loan losses under 10%. This was due to his strategic business growth strategy and focus on the full customer loan-life cycle balancing aggressive funding goals, targeted marketing strategies, expense management, and loss mitigation/recovery strategies

Bank of America (MBNA America Legacy); Wilmington, DE January 1999 – February 2011

Senior Vice President – Consumer Product Strategy Manager III 10/2004 – 2/2011

- Responsible for a team of business analysts that produce line of business reporting support and perform complex analysis that maximizes profits and asset growth while minimizing credit and operating losses and other risk exposures

- Manage production operations and reporting, including vintage performance and migration reporting for all specialized and renegotiated portfolios for the US Consumer Card and Lending products

- Interact with levels of senior management, risk partners, audit team and supporting LOBS to provide support and ensure regulatory adherence to information standards and data management

- Manage production operations and reporting of auto reage process for the US Consumer Card and Lending products that mitigates losses while still adhering to federal regulatory guidance

- Active participant in BAC CA Data transition, CC Pricing Flexibility Project, UDAP and Card Act project initiatives

- Recipient of the 2007 Bank of America Award of Excellence

Reporting Analyst/ Project Manager 4/2004 - 10/2004

- Planned, developed, and implemented numerous reporting, control, processing, tracking, and automation database environments supporting the Compliance, Arbitration, and Debt Management business units. These relational databases were used to extract data and provide operational and trend analysis for business strategy and associate incentives

Charge-off Sales / Outsourcing Business Analyst 5/2001 - 4/2004

- Managed the creation of monthly sales portfolios, transmission, and reporting functions related to post-charge-off and bankruptcy credit card portfolios

- Conceptualization, development, and implementation of the batch account maintenance project resulting in an expense saving of $800k from initial project scope

- Coordinated all changes to the production of the US Credit Card Outsourcing process as a result of monthly Customer Assistance strategy changes. This positively impacted both internal and external FTE savings and production expenses

Estate Account Manager / Customer Assistance Account Manager I, II, III 6/1999 - 5/2001

- Conducted counseling sessions with attorneys, executors, or personal representatives responsible for updating estate information, filing claims, and making payment arrangements on deceased customer's loans

- Managed a portfolio consisting of accounts that are 0 to 150 day stages of delinquency where customer(s) are deceased, while maintaining a focus on reducing potential mandatory loss accounts while resolving the account in the best interest of the bank

- Managed various size portfolios of potential loan losses through the application of negotiation, and problem solving skills for 30 to 150 day stages of Consumer Card and Lending product delinquency

Education:

University of Delaware Newark, Delaware 1994 - 1998

Caravel Academy College Preparatory Bear, Delaware 1990 - 1994

Technical Skills:

Proficient in MS Access, MS Excel, MS Outlook, MS PowerPoint, MS FrontPage, MS Word, FTP, Web Development, and Adobe products.

Experienced in HTML, CSS, Visual Basic Relational Database structures, Google Analytics, Search engine optimization, RSS, blogs, pod casting.

Knowledgeable in SAS, SQL, JavaScript, Oracle DBA, MVS, 3270, and GOGNOS reporting tools

Volunteerism, Board & Organization Memberships:

Delaware Newcastle County Chamber of Commerce member

Online Lenders Alliance (OLA) Member – Fraud Task Force Co-Committee –Chair, Data Usage Committee Co-Chair

2006, 2007, 2008, 2009, 2010 – Presidential Volunteer Service Award Recipient (200+ volunteer hours per year )

Ducks Unlimited – Diamond Life Sponsor, DE State Committee webmaster, NCCo Chapter Chairman, Greenwing Youth Chairman; 2006-2008

Team Bank of America – Team Delaware webmaster, Environmental Network – Co President

Blood Bank, Donor; Boys & Girls Club, Volunteer; Theta Xi Fraternity, Gamma Nu Chapter, University of Delaware