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ERC (Enhanced Resource Centers)
ERC (Enhance Resource Centers), is a customer service outsourcing company based in Jacksonville, Florida, United States. The company specializes in providing outsourcing focused on customer care, collection services, customer service, and back office support. ERC today operates with over 5,500 employees across the United States, Dominican Republic, South Africa, and India. ERC’s extensive client list includes more than 20 Fortune 500 clients with customers in all stages of their life-cycle.

Technology
ERC leverages a Voice AI Platform to empower more than several thousand agents across its global call centers to deliver better customer experiences by leveraging the latest sentiment model and natural language processing technologies. With this technology, ERC's product unlocks new customer care insights and opportunities for agent coaching, as well as drives significant efficiencies in its quality assurance process.

Company Leadership
Kirk Moquin, Co-Founder

Mr. Moquin has 18 years experience in the Credit and Collections industry and co-founded ERC in 1999. In addition to 1st and 3rd party receivables management services, ERC is a Customer Experience Management company providing a broad array of services ranging from customer care to surveys to support all of their client's customer experience needs. ERC supports long standing client relationships with blue chip companies in the Communications, Financial Services and Education verticals from their headquarters in Jacksonville, Florida and multiple sites both domestic and offshore.