User:Jefry Josey/sandbox

Process for Refunding - refundable Service retainer ( 7 days)

1. Confirm the Amount Pending with Accounts 2. Check with accounts of any payments due 3. Email Accounts, Rakesh keep the Cluster Manager, Sales team and Co founder in CC 4. Inform Client of date of Refund (10 days post raising the request) 5. Please inform the accounts team via Whatsapp and Email. 6. Follow up 6 days later on the payment status via Email and Whatsapp.