User:Jessjburns/sandbox

= Synergem Technologies = Synergem Technologies is an American company that streamlines the process of upgrading the legacy 9-1-1 networks that went live starting in 1968 to the new standard of IP-based next generation 9-1-1.

Experts in the business for almost 30 years, Synergem has built a suite of next generation 9-1-1 core services that support the upgrade including i3-Interconnect™, i3-Route™, i3-Call™, and i3-Log™. Synergem is often the primary service provider, and other times the key partner to public safety answering points (PSAPS), cities, and municipalities. They have worked with major national companies to service the upgrade to NG9-1-1 and continue to make their mark in one of the most important and dynamic industries in our nation.

History and Milestones
Synergem Technologies evolved from a system-integrator and reseller into a software developing company. They create innovative methods and technologies within a suite of solutions supporting emerging NG9-1-1 standards, SynergemNET™.

SynergemNET™ was designed from the ground up to meet NENA i3 standards as they evolve. As a highly reliable, fault-tolerant virtual infrastructure for upgrading to NG9-1-1, the full suite of Synergem Technologies services provides end-to-end call-handling and network solutions.

1996: They co-invented the interface now used in nearly every 9-1-1 call-taking software significantly contributing and enhancing the effectiveness of our nation’s 9-1-1 services.

1998: They created the first all-in-one integrated call-taker/dispatch system so telecommunicators could work in one environment.

2000: Synergem designed several of the nations most critical 9-1-1 centers focusing on working efficiently and with as little friction as possible for telecommunicators and first responders.

2005: Pioneers in the industry, Synergem deployed the nation's first VoIP 9-1-1 System.

2008: They were the first to use satellites to deliver 9-1-1 calls to mobile PSAPs.

2011: Synergem was the first to provision a complete end-to-end i3 call over ESInet which further solidified their stance as a leader in the industry.

2013: Continuing to build on their work, they provisioned one of the nation’s first NENA i3 call-taking solutions.

2020: Synergem launched the world’s first comprehensive network-based NGCS that they call SynergemNET™.

SynergemNET™

 * 1) i3-Interconnect™ - This core service connects and transmits legacy 9-1-1 traffic to the NENA next generation 9-1-1 network.
 * 2) i3-Route™ - This is Synergem’s customizable ESInet providing the routing and network functionality.
 * 3) i3-Call™ - This is a Call Handling as a Service (CHaaS) platform that handles all incoming communication and facilitates communication with other pertinent applications. i3-Call™ can handle all types of multimedia communication.
 * 4) i3-Log™ - This is a logging and reporting tool that call takers and PSAPs use to collect, store, manage, and analyze communication data.