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KNOA Software, Inc. was formerly known as Knoa Corporation and changed its name to KNOA Software, Inc. in February 2003. Founded in 1987[1], KNOA is a global provider of end-user experience monitoring and application performance management (APM) solutions[1). The company gained recognition[2] for managing how end-users utilize applications such as SAP[3] and Siebel[4] to streamline business processes. The company is headquartered in New York, New York USA.

Key Executives For Knoa Software, Inc.:

Mr. Thad Eidman Chief Executive Officer

Mr. Yee-Ping Wu Co-Founder and Chief Operating Officer

Dr. Philip Lui Co-Founder and Chief Technology Officer

Mr. Mohit Bhatnagar Executive Vice President

Mr. Tobin Alexander Managing Director of Knoa Software Asia-Pacific

Mr. Michael Zuckerman Chief Marketing Officer

History Philip Lui co-founded KNOA Software, Inc. in 1987 and currently serves as its chief technology officer. Dr. Lui was a central figure in the development of KNOA’s originating technology and tools and continues to oversee patents[5], architecture, fundamental technology and software engineering, quality assurance, R&D, risk, and release management. Dr. Lui has been awarded three software patents[6] including one for the company’s latest application performance monitoring and management technology platform.

Shortly after its founding, KNOA created intelligent knowledge enabling technology, first called “knoa,” the "knowledge assistant." The product delivered individualized, sense-response to customers by providing voice and animation to a human interaction experience. KNOA initially enhanced the online customer experience through various product modules that included site introduction, form-fill guidance, product promotions i.e. upsell/cross-sell, and guidance i.e. website tours. KNOA's foundational technology is based on the principles of its earlier developments[7].

KNOA Software’s chief product is its Experience and Performance Manager (EPM)[8], providing an experience management solution for end-user and application performance metrics from the perspective of the enterprise end-user. KNOA solutions provide granular insight into how end-users are using enterprise applications, including SAP, Oracle E-Business Suite, Oracle Siebel CRM, PeopleSoft Enterprise Suite and Amdocs. KNOA also offers a suite of other products, including Global End-User Monitor[9], a software tool that monitors desktop and Web-based applications running on users’ desktops and collects specific metrics on utilization, user behavior, application health, and system performance; Virtual/Cloud Experience Manager[10], a product that monitors and manages the end-user experience for enterprise applications running in virtualized environments; and End-User Monitoring Architecture, an application-extension technology designed to sense user and application events at the graphic user interface level. Further, the company provides implementation, maintenance and support, and client extranet services.

Support and services KNOA professional services work with enterprises to optimize their end-user management solutions. The company’s professional services team uses methods and approaches that are geared toward minimizing the up-front effort and time required to deploy end-user management products, and to contain the costs of life-cycle management.

Awards and recognition

2011 CRM Excellence Awards[11]

2009 Information Management Award for Innovation in Performance Management[12] 2009 Network Product Guide's Innovation Award[13]

2009 CRM Excellence Awards[14]

References

1.	http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=98964

2.	Jean-Pierre Garbani, KNOA's end-user experience monitoring agent, Focus on App Usability and Performance http://www.forrester.com/Knoas+End+User+Experience+Monitoring+Agent+Focuses+On+App+Usability+And+Performance/fulltext/-/E-RES43415?docid=43415

3.	http://www.sap.com/solutions/solutionextensions/user-experience/index.epx

4.	http://www.pcworld.com/businesscenter/article/143101/knoa_tackles_enduser_performance.htmlOracle.http://www.oracle.com/us/corporate/analystreports/industries/059667.pdf.

5.	http://appft1.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-adv.html&r=2&f=G&l=50&d=PG01&S1=(knoa+AND+corporation)&OS=knoa+and+corporation&RS=(knoa+AND+corporation)

6.	http://appft1.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-adv.html&r=0&f=S&l=50&d=PG01&Query=knoa+and+corporation

7.	http://appft1.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-adv.html&r=1&f=G&l=50&d=PG01&S1=(knoa+AND+corporation)&OS=knoa+and+corporation&RS=(knoa+AND+corporation)

8. http://www.zdnet.com/blog/virtualization/knoa-software-managing-end-user-experience/4448

9. http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Knoa-Provides-a-Comprehensive-View-of-Business-Application-Use-55491.aspx

10. http://www.virtualizationpractice.com/news-knoa-delivers-new-end-user-experience-monitoring-solution-for-virtualization-cloud-and-saas-2681/

11. http://www.tmcnet.com/call-center/departments/articles/225358-2011-customer-interaction-solutions-tmc-labs-innovation-awards.htm

12.http://www.information-management.com/news/innovative_solution_awards_information_management-10016557-1.html

13.http://www.networkproductsguide.com/innovations/2009/Knoa_Software.html

14.http://callcenterinfo.tmcnet.com/analysis/articles/53312-2009-crm-excellence-awards-winners-announced-customer-interaction.htm