User:Joledouche

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Troubleshooting - Intermittent wireless

In this era where accessibility is such an important factor, more and more internet users access the internet on laptops which are convenient for roaming purposes. This article will help troubleshoot wireless signal stability in a home network. It should also equip RT agents with the knowledge necessary to properly indicate the limitations of wireless to customers.

PC Support
Wireless stability is most often caused by sources of outside interference. Nevertheless ensuring that the following PC configurations are done everytime should reduce the number of CPE caused issues

Wireless adapter

 * 1) Ensure that the most up to date driver is installed, if possible always download from manufacturer instead of device manager.
 * 2) From the control panel, disable Power saving option on wireless adapter, this will prevent windows from disabling the network adapterwhen idle.

Wan settings

 * 1) Ensure that the TCP/IP properties for IP and DNS configurations are set to automatic, preventing another device from battling for the same IP.

Modem configurations
'''Changing the encryption on the connection WILL NOT prevent the frequent disconnections. The encryption is only used to establish the connection and should not be a factor.'''

WIFI settings

 * 1) It is always a good idea to try and change the channel used for broadcast within the WIFI settings. Depending on the frequency of the disconnections, an improvement can often be identified immediately on the call once this step has been completed.
 * 2) Try different radio modes

DHCP lease time

 * 1) Ensure the DHCP lease time is of a reasonable length

Physical setup
With so many electronics being part of most households these days, the bane of wireless stability is definitely interference from other devices. Completing most of the below steps may greatly enhance some wireless stability issues. Often, the best way to troubleshoot wireless stability, is to ask the questions that will let you pinpoint the source of the issue.

Devices
The table below will serve to identify devices which may potentially cause disruption in the wireless signal.