User:Jonathan Le Lous

PhD student at Intelli'N

The objective of my work is to investigate the impact of open source dynamic on the offer of the Service's Computer Companies (SCC). The open source knows an exceptional increase of activity, more than 60 % a year, within the computing sector and should represent a twelve billion euros market to the horizon 2010 in Europe. Free Software, by proposing an economic model without cost of license, accelerates the process of the market which tends to make of the service the main source of income. This transfer of the activity towards the service benefits the SCC which are the traditional providers in the interface between customers and the material and\or software technologies. Fundamentally the open source does not go against the couple SCC-Software companies but it offers the opportunity to the service companies to release itself from the dependence towards these. Nevertheless, this independence is made in return of an uncertainty on the reliability of the solution and the obligation to adapt the software to the specific needs by taking care of the evolution. So, the relation between SCC and their customers evolves towards a greater importance of the principle of coproduction. The user company is in the center of the construction of the service in permanent collaboration with the provider. The SCC positions, then, as the partner and the guarantor of the quality of service returned by the software and can so increase his added value.

Blog de Jonathan Le Lous