User:JoryGacho/sandbox

Jory Pamatmat Gacho - (Born July 7, 1975 ) A Filipino BPO professional who has an 11 years of experience in Operations, Workforce Management, Employee Relations and Recruitment. He was part of some of the most well known companies in the world like IBM, Nestle, Google and Amazon.com.

Early Life Born in Quezon city in the Philippines to Nancy Pamatmat Gacho and Ricarido " Jory" Yulo Gacho, Jory or Joie to his friends and family was raised in Pasig City Philippines. He went to attend Pasig Catholic College for his Elementary and High school education. In 1995 he then move to San Francisco,California to work in Arco gas station and KT parking lot to fund his college education in Brandon college where he took his bachelors degree majoring in Communication Arts. In 2001 He moved back in the Philippines to be with his parents and son.

BPO Career Jory started his BPO or Business process outsourcing career in 2006 with Infonxx in Laguna Philippines, He moved to IBM Daksh afterwards where he was exposed to workforce management by his colleague Ian Goleta. after 2 years with IBM he transferred to SunPower corporation, A Bay area base solar company that manufactures their solar panels in the Philippines. There he learned the in's and out of a shared services environment with the help of his friend and mentor Yvette Ilagan. After 3 years he was hired by Nestle Business Services as a supervisor for the Hr Service center. it is with Nestle where he was exposed to Employee relations and deep understanding of contact center operations and client management. He had several roles with IQOR corporation handling recruitment and operations for DirecTV and T-Mobile. His biggest career move was when he was hired via third party to put up the Extended workforce Services for Google. His team which consist of only 3 people at the time grew to 35 in less than a year, Their main role is to manage the life cycle of all Goggle vendor employees from the US and Asia. Afterwards he was hired as an Operations manager of Arvato corporation handling Amazon seller support.

Training abroad Jory had his training from different fields overseas. When he was with Nestle, They sent his core team to Costa Rica for work shadow and process knowledge of the HR contact center. They also did knowledge transfer and process confirmation in Cleveland Ohio also with Nestle. When he was with DirecTV he was selected by the account director and also his good friend Will Kuykendall to join him to attend a Continuous Improvement training in Missoula Montana in the US.

Personal Life Jory was extremely close to his mother and father who both passed away. He is the eldest son and has a brother who also works in the BPO industry. His middle brother passed away at the age of 5 due to leukemia. He has a son who lives with him and a daughter who currently lives in Los Angeles CA. He was recently engaged to Radha Chuhan the Managing director of YourOwnGofer a homebase BPO company.