User:Josve05a/IRC-guidelines

When helping people at people often use the briliant Helpmebot to try to answer users questiions, as fast as possible, by only typing a small command. Sometimes this is good, when there are many people wanting to get help at the same time, but sometimes it is defenetly *NOT*.

Example

 * This example is based on a real event.

 Hi there, User. Welcome to the English Wikipedia help channel! Please ask your question and wait for a reply (this could take several minutes). If you are asking about a particular page, please provide a link.    Hello User, how can we help you today?      An article I wrote got declined and I don't understand why? I cited twitter as a reference.    !42 >User  User: Articles require significant coverage in reliable sources that are independent of the subject. http://enwp.org/WP:42      Do you say twitter isn't reliable? Other articles, as "ARTICLENAME" uses twitter as a source.    !otherstuff >User  User: Do not try to use the existence of other articles to argue the validity of yours. See http://enwp.org/WP:OTHERSTUFFEXISTS for details.      Am I talking to a robot? Can I please talk to real, fu**ing person!?!?    !calmdown >User  User: You seem to be extremely upset or agitated. Unfortunately, the volunteers in this channel can't help you in that state. What I suggest you do is take a few minutes to read http://enwp.org/WP:CALM then come back and ask your question related to           editing Wikipedia in a calm and civil manner. Thank you very much.  Helper - you're making things worse.

Analasys of the conversation above

 * 1) The user wanted help understanding why his article was denied.
 * 2) The user got some automated messages that it needed better sources.
 * 3) The user asked (in a bad way) to talk to a person.
 * 4) The user was "denied" to talk to a real person, by sending him *another* automated message.

Possible outcomes

 * The user might leave the channel and
 * stop editing Wikipedia.
 * which is BAD.
 * start talking ill about Wikipedia's support (helpers)
 * which is BAD.
 * start vandalize Wikipedia/try to create the article multiple times without fixing the issius.
 * which is BAD.
 * Another helper might try to help the user.
 * but this is unlikely due to that many people wants help.
 * which is BAD and can lead to something mentioned above.

Suggestion
Try to use as few bot-commends as possible, if you know that the bot has a better answer than you can write copy it from the bot's database of commands, without using the bot.