User:Jpauljha/sandbox

Pankaj JHA

He was born in Bihar, India, on September 17, 1984. He is passionate about sales & servicing, he likes to win the customer and satisfying their expectation by enhancing the process, communication, company culture, and team.

Educations and Experiences

He primarily educated at his native place, a small village called Kothia. His higher secondary education completed in Kolkata (West Bengal). After Kolkata, JHA went to Delhi, where he devoted himself in commerce graduate program from CCS University. During summer he worked in Call Center for calling card process as telesales executive he learned to handle the extreme sales pressure and technics to sell over a phone. As he is passionate in IT so he completed his Cisco Certified Network Associate certification in 2005 and worked for IT companies. Although he never had distinction grade in any subject except computer and marketing skills. He worked in telecom companies where he learned ground level IT work and Internet functionality. After he moved for selling computer and Internet packages, door to door with local computer distributor.

The ground level of sales experience was amazing and full of new experience for him. During the work, he came across with Director of a corporate restaurant (start up) who proposed him for corporate sales and store managing role. JHA's career with Lemond was astonishing. He managed the store, liaison between kitchen and store was a challenging job with the high pressure of managing anonymous product demands and distinguished Chef personality. Also, he was responsible for purchasing, lead small events in companies, make a relationship with other corporate companies in order to promote sales.

After his long journey begin with leading B2b Portal where he learned corporate sales, servicing and retaining during first 1 years and last 4 years was focused on accuracy of decision, team strategy to achieve customer satisfaction and retention, and deal with data and numbers. He is gifted with listening skills so he heard grievances of thousands of SMEs customers which instrumented him additional business skills and ideas to create a customer-oriented team and process to achieve organizational growth.

His Career with healthcare company was challenging due to enormous local competition and traditional business approach, the company was struggling. Entire marketing method was offline and business practice was very complex. Although his relational sales approach & deep understanding of online and offline marketing, modernize the entire marketing and growth of company. And he served for healthcare company until he immigrated to France.

Coming to France

In Aug 2014, Jha immigrated to France, where he went through rigorous business study in world's pioneer business school in France. Jha gone through with various theory, research articles, and practical case studies which make him sales and service personality with deep understanding of customer winning strategy & customer handling processes.

During summer holidays, he works with a UK-based multinational company which operate their business in 130 countries. It’s given him the broad level of understanding on B2B2C retailing process, practical understanding of E-commerce business in multinational level.

The atmosphere of serenity, abundance, and contentment kept Jha in Montpellier.

Certifications

Certification in “Marketing Plan” from University of Cambridge, UK

Certification in “Idea Assessor” from UCL (University College of London), UK

Certification in “Customer Experience development” from University of Sweden, SN

Master in Management (Grande Ecolé) from Sup de Co (Montpellier Business School), France

Bachelor in Commerce from CCS University, IN

Technical Qualification

Cisco Certified Network Associate in 2005

Certificate in Information Technology (CIT) from NIIT

Certificate in Accounting Operation

Achievements

Jha won the several awards including:-

Icon of School Award at the age of 15,

winner of quiz competition during bachelor (Delhi) in 2005,

“Piller of Success” during his tenure in Indiamart for his economic, customer satisfaction and retention role in 2010,

Winner of Top Social Incubator Project award by French Govt (region Languedoc-Roussillon) in 2014,

Winner of Top 10 “Marketing Plan” project for Dell in 2015.