User:Jpen1111/sandbox

Mile marker 1 Personalize Interaction Open and close call with a signature spiel Sound friendly, enthusiastic, helpful and pleasant Show willingness to help Personalize the entire call, not just part of it.

Mile marker 2 Effective questioning techniques ask discovery questions take note of customer preferences Mile marker 3 Frictionless communication Speak clearly ( pronunciation, grammar, word choice, sentence structure) Remain Professional No unnecessary or prolonged words

Mile Marker 4 Customized resolution tailor fit recommendations based on customers wants, interests, and needs Provide appropriate resolution ad the concern

Mile Marker 5 Call Control Exhibit credibility ad subject matter expertise Respect the customers time avoid repetition