User:Kartoflen/Univerge SV8100

Univerge SV8100

The SV8100 is a KSU (Key System Unit) targeted for use in SMB (Small and Medium Business/Enterprise) environments, developed by NEC Corporation of America.

History The SV8100 is a replacement to the IPKII product line, and was introduced in 2008.

Problems The SV8100 has had numerous problems since its release, resulting in several firmware updates:


 * V1.10 corrected issues
 * "No ring back is heard when calling from SV8100 to a 2400 via CCISoIP and out to the PSTN."
 * "When calls DIL in the SV8100 to a virtual that is call forward all calls to a 2400 extension via CCISoIP, and when the 2400 extension answers and blind transfers the call to a second 2400 extension, the destination party in the 2400 that answers does not hear anything and the outside caller still hears ring back. The call is only successful if the destination party in the 2400 places the call on hold and then retrieves it from hold."

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 * V1.11 corrected issues
 * "Intermittent one way speech path from an IP phone in SV8100 to IP phone in 2400 via CCISoIP."
 * "Calls may drop that are DIL to a virtual in the SV8100 that is call forward all calls to a 2400 station, and the 2400 station answers and transfers the call back to an SV8100 station via CCISoIP."
 * "When trunk calls are answered by a 2400 station and transferred via CCISoIP to a SV8100 station, there is no speech path."
 * "On SV8100 with UM8000 Lite that only has port license 1425 (10-50-01) enabled on the system and no 60 day license left (10-52-01), the phone system will not allow calls to be sent to the VM. The VM will not answer and the user will hear either RNA or Error tone."

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 * V1.12 corrected issues
 * "When DHCP Server is enabled in the SV8100, approximately 30 minutes after a Download/Upload sequence, the DHCP Server will stop working. Any IP Multiline terminals that aquired DHCP info from the SV8100 will be down showing DHCP IP Address Expired.  A recycle of power for the terminal and a CPU reset is required to clear up the problem."

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 * V2.51 corrected issues
 * "Calls that tandem from SV8100 through CCISoIP to another SV8100 and through T1-CCIS to IPK II and then out the IPK II PRI loose speech path for 2-4 seconds at the beginning of the call."
 * "When an analog trunk is DIL to a VE in a remote CCISoIP site and the VE is CFA to a station in the main, if the station in the main answers the call milliseconds before CID is received, CID will no longer work until the COT card is reset."
 * "Remote upgrade fails at 10% and disconnects PC Pro."
 * "Intermittently there will be no speech path on calls that land on a CAP key on IP Multiline terminals."
 * "IP terminals intermittently have no speech path in either direction."
 * "No ring back to outside callers when transferred across CCISoIP."
 * "Intermittent one way speech path on calls between SV8100s via CCISoIP."
 * "When a second trunk call is transferred to a station already on a trunk call, the speech path to the first call is cut off."
 * "DSS console shows green LED on a DSS button when VM message is left for the station even when MWI is turned off."
 * "When connecting to an SV8100 with PCPro via a dial up modem connection, accessing another trunk in the system during the connection causes the modem connection to drop and the trunk the call was made on is locked up."
 * "Intermittently the SV8100 will appear to lock up and phones will no longer respond until the system is reset."
 * "When Voice Announce is done from SV8100 across CCISoIP to a 2400, the Voice Call is successful but the SV8100 side hears ringing in the handset for the duration of the Voice Call."
 * "The first call on a line that had CO message waiting either set or canceled will not present caller ID. Subsequent calls will until CO message waiting is either set or canceled again."
 * "When a station to station call in an SV8300 is transferred over CCISoIP to an SV8100, there is no speech path when it is answered."
 * "When a call is DIL to a VE in a remote K-CCIS – IP site and that VE is CFA to a VE in the main, when it is answered by a MLT in the main, the outside party hears ring back tone."
 * "Phantom calls in UCB when 2 agents have a phantom call between each other causing them to not receive Queue calls until the phantom is cleared."

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 * V3.00 corrected issues
 * "CPU stops sending CTI traffic for 3-5 minutes and then recovers."
 * "Alert tone for Intercom Voice Calls is too low. It can be increased by increasing the ring volume, but then ring volume is too high."
 * "DTERM 4 Port VSR records to both users’ folders on a analog trunk calls DIL to a virtual extension that appears on both users phones."
 * "When transferred CO calls ring a station that is set to Call Forward All Calls Split, with internal calls having no destination and CO calls forwarding off premise, the call forwards off site correctly but continues to ring the station. "
 * "Caller ID does not show in Desktop Applications (PC Assistant/PC Attendant) for calls that ring in on a Virtual Extension."
 * "Calls from SV8100 over CCISoIP to another SV8100, then over T1 CCIS to an IPK II, then out a PRI with Telco account codes, speech path is lost for 3-4 seconds two seconds into the call."
 * "When using CCISoIP, if an analog trunk call DILs to a Virtual Extension in the remote site, and the VE is call forward all calls to a terminal in the main site, if the main site terminal answers the call before Caller ID is received, Caller ID will no longer work to the main site until the COI blade is reset."

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 * V3.01 corrected issues
 * "When a call from SV8100 A to a 2400 is answered by the 2400 and then release transferred to SV8100 B, the call drops after one and a half minutes."
 * "One click transferring to stations that are CF off premise with PC Attendant fails."
 * "When DT700 peer to peer is set to off, if an encrypted terminal calls a non-encrypted terminal internally and places the non encrypted terminal on hold followed by taking it off hold, both parties hear static."
 * "If an IP phone is on a trunk call while an upload and disconnect is done, other IP phones will be unable to make IP to TDM calls until the IP phone on the trunk call hangs up."
 * "When an SV8500 and SV8100 call each other, the called party rings but the call drops when the call is answered."
 * "When a user dials TI (84) from their mailbox, the system returns the correct time and date, but the incorrect day of week."

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 * V3.10 corrected issues
 * "When one call is terminated and a new call presented on the same trunk almost immediately, the TSP does not present the TSP messages correctly."
 * "If an InMail user presses 2 to rewind and presses 2 again 4 seconds after the first 2, the message rewinds to the beginning of the message instead of rewinding 5 seconds each time the 2 is pressed. "
 * "When a station with the Blue Tooth Hub adapter is on a trunk call via the Blue Tooth headset paired to the adapter, if an internal call comes into the Blue Tooth station, the original trunk call is dropped."
 * "When a Desktop station uses Live Record for UM8000, Desktop still shows the station on a call after the call has terminated."
 * "When a VM8000 InMail user dials TI (84) from their mailbox, the system returns the correct time and date but the incorrect day of the week."
 * "Remote Upgrade fails when upgrading a system from v3.00 to something higher."
 * "RcNam softkey does not appear in display after upgrading from v2.51 to v3.00."

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 * V3.13 corrected issues
 * "LCD display goes blank on screened call transfer form UM8000."
 * "SIP MLTs get one way speech path when another SIP MLT turns on Background Music."
 * "DID calls that are answered and then transferred to a station that is forwarded off premise recall the transfer target #2 in the DID table."
 * "System does not send the start of res command to the ACD MIS when an agent is auto logged into an ACD group via time patterns."
 * "Incoming calls to DTU or DTH phones in an IPK II Migration cabinet have a delay in cut through and a burst of static when answered."
 * "System does not provide off hook signaling for DID calls that come into a station that is CF All Calls to a station that is busy with CFBNA set."
 * "Call Alert Tone is very low on Internal calls between IP terminals."
 * "When a VM8000 InMail system administrator changes the Answer Schedule Override Call Routing box, the system blanks the Override Box field out."
 * "Cannot set the override mailbox number from the system administrator interface."
 * "When using the Override Mailbox change option, the current Call Routing Mailbox number will be transposed. Example: If the current Call Routing Mailbox number is 003, it will display as 300."
 * "DSP’s on the IPLA stop working."

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 * V4.00 issues corrected
 * "The first delay announcement does not play for calls over CCIS to an ACD pilot."
 * "Call Forwarding is not followed when an internal call is transferred to a terminal that is Call Forward Busy/No Answer to another extension that is Call Forward All to a Department Group."
 * "Calls across CCISoIP that are transferred to ACD can have no speech path."
 * "When a DID call to a virtual is transferred to a terminal with Call Forward Both Ring set to a mobile extension, the terminal continues to ring even after the outside party answers the mobile extension call."
 * "IP Phones have one way speech path and dropped calls periodically."

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Scalability

The Univerge SV8100 platform is hardware compatible with the next larger solution offered by NEC, the Univerge SV8300. Since the SV8300 platform uses the same chassis and circuit cards, owners of the SV8100 can upgrade their system by purchasing a new processor unit, and migrating their database to the new architecture.

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Since these different systems have been created from two separate product lines, it is important to note several inconsistencies between them:

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 * The database will not be immediately compatible with the new architecture, and will take some modification.
 * System programming is vastly different between the two different products.
 * The "In-Skin" voice mail is not compatible with the SV8300, as it is an add on card that slots onto the SV8100 CPU.

External Links SV8100 Product Information Page