User:Kashinath Jha Author

“THE MANAGEMENT AND THEIR EXPECTATIONS” Author: Kashinath Jha & Published by Himalaya Publishing House Pvt. Ltd Mumbai INTRODUCTION In the present days, there is a huge gap between the workers / employees and the Management. The workers do not know what type of expectations, their Management/ seniors, expect from them. They do not know how they should work, so that the Management would love them and their work. In general, all the seniors/ managers are seen to be very calculative. If, we are a car owner and are sitting on the back seat of the car and the driver is driving it, in this situation, we expect from that driver that he should drive the car assuming that he is the owner of that car and handle it with care. If we are planning to go out, we expect from our driver that it is his duty to check the oil, brake, water, engine etc before leaving the station. If the driver does his homework before leaving the station, we love him and his work. We will continue his service, otherwise, there may be a problem between us. We also expect from him that he should have full knowledge of the mechanical parts of that car. We also expect that he should know the roads, directions and the destination where we are going to visit. For example, if in a family, there are four daughters in-law. What does the mother in-law or head of the family, like the management, expect from them? In due course, one daughter in law from them becomes more faithful to the head of the family and the rest of them were unable to get that position. While the family is one and the head of the family is one, the rest of the daughters-in-law could not understand what their mother-in-law is expecting from them. At this situation, the head of the family / management desires from them the following points: They should know the rules and regulations of the family / Organisation culture. The main motto of the head of the family is to develop the family and keep them united. The daughters-in-law should develop themselves in such a way that they can take whole responsibility of the family. They would run the family with full coordination & cooperation as per the desire of the head of the family. They should follow and respect the in-laws religion by being very tolerant towards their faith. They should first know the rules and the regulations of their in-laws family. The head of the family would never like that any one of the family members disobey the norms of the family. Similarly, at the workplace of any Organisation, the Management never expects from their workers that they would disobey the rules / regulations of the Company. If a worker disobeys the rules of the Company, the Management always tries to punish him by any means. The Management always likes only those workers working in their Organisation, who follow the rules and the regulations laid down by the Company. Similarly, the Management expects from their workers that they should know the main motto of any assigned work / objectives / mission / target etc. Without knowing the motto, the workers would never do their work or discharge their duties / performance in a good way. They should know the importance of the assigned job. They should also know the technique, which the Management have planned for their Organisational development. The worker should be very familiar with the books, write-ups and the published matters of the Organisation, so that the communication gap could be minimised. Likewise, a father desires from his son that his son should know about the family business very well. He should have keen interest in his father's business / job. He should know about each vicissitude and the viable strategies related to the business. If the father has faith in a particular religion, he also expects from his son that the son should also have faith in that particular religion etc. Sometimes, if the son does not obey the father's religion or his rules / regulation at any given situation, the father does not give his son the benefit of his property and does not want to give the facilities, which a son deserves. Therefore, if we are working in an Organisation, which follows a particular religion / system / rules and regulations, then the workers / employees should also follow the same religion / systems / rules and regulations. If they do not want to do the same, the Management will not give benefits to such workers. In another way, we can take the example of a domestic servant, who works in our house. The same logic will also be applicable in the servant's case. Here the Management is the head of the family and the worker / employee is the servant. Here, what we expect from that poor servant is honesty, faithfulness, dedication, loyalty, hard work, good behaviour, and knowledge of the rules and the regulations of the family / household. It means the servant should be very honest towards his duties. He should be very obedient to his master. He must discharge his duties as per the given schedule of the master; otherwise, the head of the family would be unhappy. Another example we can quote here is from the Hindi film “Bawarchi”. The servant handles the family members, very tactfully, politely and respectfully. Every family member likes the servant due to his good behaviour and hard work, dedication, devotion, emotion, interest with which he does his assigned work, inspite of the adverse nature of the family members. The family members like the servant because he delivers his duties without asking anybody anything or without questioning. He provides the entire requirement of the concerned members as per their desire. He does the work in the interest of the family. He follows the rules and the regulations of the family and never tries to escape from the new assignment or responsibility or ignores the instruction of any family member. Thus, the head of the family is very happy with his behaviour and work. They also want this servant to benefit so that he gets his proper due or reward. Generally, it is inherent in human nature that they want something extra from their servant or worker. The head of the family or the concerned members want everything done properly from that servant, without giving him any instruction. Here they expect that the servant should know what type of service his master or members are demanding or expecting from him or require from him. More or less, the same logic is also applicable or seen in any Organisation. The Management at various levels desire that the subordinates should give extra care to the Organisation and they should take care of their likes and dislikes. They should devote some extra time apart from the official work schedule, so that the subordinates would have faith on their boss. One thing more that the Management always desires from the employees is that they should always be attentive to their orders. They want that as much time and energy as they are devoting to the Organisation, the subordinates should also be ready for this in the same way. In short, full dedication is needed from all sides. I have emphasised the several situations of an Organisation where a person wants to prove himself or a fresher wants to do something new and prove himself as the best among the rest of the people under the guidance of seniors / supervisors / in charge or head of the department to fulfill the common goal. Through this book, I wish to clear the several points that the superior / boss / head, in charge, expects from their subordinates at the workplace. What type of performance the subordinates, should perform, so that their boss, head, in charge, Management could appreciate their work and it would be recognised, appreciated in the Organisation. How a worker would get recognition in the Organisation by doing good work. I would try to clarify my thinking through various common practical examples, which we are facing every day in our life. I will try to emphasise on the various expectations of an employee & employer, which may vary from person to person. As different persons, have different equations, circumstances, logic, and strategy in their life. This also influences the seniors, head or the in charge. In general, it is observed that management means, the employer, but in my opinion: The employees working in an organisation, who are responsible or answerable for any assigned job, in charge, supervisor of any division /unit, is known as the management. If any organisation is growing well, then it means the management as well as the whole workforce are also responsible for that growth. Therefore, when they are responsible for the growth then definitely the whole workforce is also responsible for the loss. Thus, the whole workforce also can be called the Management. Each workforce is directly or indirectly a part of the Management. They are all mutually interlinked and inter-dependent.

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