User:Katesansano/sandbox

I hope you're having a great day! How may I help you?

To get started, can you tell me your wireless number? I will send a PIN code to your number so we can validate he account first. So I can give you your user name and temporary password. Once you received the PIN, please post it here.

May I know what would you like to manage on your online account?

Just to check my understanding of your concern, Just to clarify,

As a postpaid customer myself, I know how important it is for you to access your online account so you can As a postpaid customer myself, I know the importance of it for you understanding the charges on your bill as you're the one paying for it. As a postpaid customer myself, I can understand your concern in making sure you're getting the discount you're entitled to have on your account as this will help lower your monthly bill. As a postpaid customer myself, I can understand your concern in making sure you're in the cheapest package suitable for your usages.

No worries! You have me here and I will take care of everything for you.

Here's what we're going to do... Allow me to review your account first so I can check First, I will help you log in by assisting you with the User Id/Password reset, then

Please go to the 'Login' page.. then click on 'Forgot User Id', then click on 'Forgot Password', on the next page it will give you options in retrieving your account, choose 'Forgot User Id and Password' so we can reset both, follow the prompts, I'm just here if you need any help :)

Congratulations! I can see here that you're now logged in to your account.

Please go to the 'Overview' page.. then click on 'I want to..' drop-down.. select 'Manage my plan' select 'Manage my profile' then click on 'View plans and features' then click on 'Check upgrade eligibility' then click on 'Update my profile'

Job well done for the both of us! It feels good that we were able to resolved your concern together by

Just a tip, you can always use your ATT app as well for managing your ATT transactions.

Would there be anything else I can assist you?

You've been most patient throughout the process! We could not have resolved your concern if its not with your cooperation.

Kindly closed the chat, by clicking the "x" button on the chat window.

You can enjoy the rest of the day now and please take care! Bye! :) ________________________________________________ sc099r@att.com www.phoneclaim.com/att 888-562-8662 asurion 666-288-2255

Dial the full number. Make sure someone doesn't actually answer the phone you are calling when it rings, though. Make sure you dial the area code with the number When you hear your voicemail start, that's when you should press either the star  or the pound (#) key.

Attn: AT&T Returns Department 13550 Independence Parkway Fort Worth, TX 76177