User:Kbarry

= Creat a new work order = Standard Operating procedure to create a help desk work order

Procedure
There are three different methods to submit work orders in HelpDesk when submitting them for the end user.
 * 1) Email mailto:wo@agi.com
 * 2) Intranet http://helpdesk.stk.com
 * 3) Track-It Application

Note: When possible, please use the track-it application method

Email Method

 * Send email to mailto:wo@agi.com with description of problem or request.

Intranet Method

 * 1) 	Open up Internet Explorer to the AGI Intranet
 * 2) 	Click on IS HelpDesk link located under Application Quicklinks
 * 3) 	Click on Add Work Order
 * 4) 	Fill out the Summary, Priority, Type and Description fields

Track-It Application

 * 1) 	Open Track-It Application
 * 2) 	Tab to HelpDesk module
 * 3) 	Click on Add Work Order located under Tasks
 * 4) 	Enter - Search By (end user’s name), Summary, Type, Priority, Technician Assigned and Due Date.

Roles & Responsibilities
Key Personnel – mailto:daisy@agi.com manages the Track-It HelpDesk. If Daisy is not available please use Track-It support Account Number: TPE377692 Phone: 800-836-2326

Kbarry 21:49, 21 May 2007 (UTC)