User:Kbeverick/sandbox

Definition
Emotional labor is the required display of emotion and attitude toward a customer or consumer. In public service, workers represent the face of their agency and must do so appropriately. In many cases, this leads to the common public perception of public workers as faceless and inhuman (will expand and cite later).

The public sector includes any agency run by the government. These agencies should be viewed as helpful tools provided for citizens to make life easier, but are often viewed completely differently. Many public service jobs require face-to-face interaction with others, which are interactions many expect to be personable and friendly. However, public service workers are trained to work as efficiently as possible which often eliminates any personable experience the worker and consumer may be expecting. (not yet completed)