User:KevinC9998/sandbox/Postmaster Kevin J. Crocilla

Kevin J. Crocilla began his tenure as Manhattan Postmaster – an executive position – in February 2016. His responsibilities include all customer service and delivery operations for one of the largest cities in the country and the financial epicenter of the world. In his new role, Crocilla oversees the James A. Farley Main Post Office and 67 other postal facilities as well as Manhattan’s 4,138 employees, which include 2,943 mail carriers and 966 retail and mail distribution operations associates. His management staff includes 6 senior managers, 42 field managers and 182 supervisors. Crocilla has more than 25 years of professional experience in various Operational Management functions with escalated levels of expertise in budget and financial analytics. In his prior position as Manager of Operations Support Systems for the New York District he was responsible for the integration of technology and innovation in all aspects of business operations. In the past three years he successfully led a team which facilitated the introduction of several national level initiatives, including the deployment of PASS machines, DSS laptops, Mobile Delivery Devices, Casio and IPhones and the implementation of the next generation Automated Delivery Unit Sorter (ADUS). Crocilla also worked closely with National Product Development and Corporate Sales in the development and implementation of new product services, and in industry partnerships such as Same-Day delivery networks of MetroPost e-commerce services. He developed the standard operating procedures of delivery for vendors such as Nestles Water and Mead Digital Seafood. Crocilla also had an integral role in building the Amazon partnership and launched enhanced production concepts to include a unified Sunday hub which generated a combined increase in package volume never before seen in the history of the Postal Service While in his prior position, Crocilla was also instrumental in developing strategies for better use of data and technology, which has engaged and leveraged the talents of the district’s 7,400 employee workforce. This was made evident by the dramatically improved service to customers – as shown by high ranking in the Mystery Shopper Program – and decreased overtime with improved efficiency for both F2 and F4 operations. His continued successful operational processes for the New York District and Northeast Area have encouraged others to follow his lead. As Postmaster of Manhattan, Crocilla’s core focus is to manage the logistical challenges head on and to continually strive to improve the quality and range of operations and customer services to better meet the needs of the Borough’s residents and industries.

Crocilla studied Business Administration from Brookdale College and has completed the Postal Service’s prestigious Advance Leadership Program, which is offered only to an elite group for the USPS succession plan. He is Green Belt Certified with an advanced knowledge in the Executive Lean Six Sigma processes of strategic analytics. He is also an alumnus of the Brooklyn Technical High School.